Login URL Issue Across Different Browsers and Devices

  • Resolved pickmysite007

    (@pickmysite007)


    3 weeks, 6 days ago

    We have identified two scenarios where the login URL is not functioning as expected. In both cases, after clicking or pasting the login URL, users are still seeing the login field instead of being logged in. Below are the details:

    Scenario 1:

    1. Enter email address in the login form using Chrome browser on a PC.
    2. Receive the login email in Gmail (Chrome browser – PC).
    3. Copy the login URL and paste it into Firefox browser on the same PC.
    4. Result: The login URL does not work, and the login field is displayed in Firefox.

    Scenario 2:

    1. Enter email address in the login form using Safari browser on an device.
    2. Open Gmail app and click the login URL, which opens in Safari on the device.
    3. Result: The login URL does not work, and the login field is displayed in Safari .

    Request for Troubleshooting and Resolution: Could you assist in troubleshooting these issues to identify the cause and provide a fix?

Viewing 1 replies (of 1 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @pickmysite007,

    I’ve tested on my WP Instance the exact scenarios you’ve mentioned and in my case, it works correctly. Just to be sure, could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a full screenshot with everything you have installed related to Passwordless Login (make sure the plugin version can be seen)?

    You can use a site like https://snipboard.io/ to share the screenshots.

    Best regards,

Viewing 1 replies (of 1 total)
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