Logo disappeared

  • Resolved rschulte

    (@rschulte)


    4 months ago

    Hi, I just work on the Modern IT Tech V1 template and wanted to change the logo. I delete the standard logo and used my own, but it doesnt show up. So I went back and tried to reload the standard logo. Nothing happens. Theres no logo now.

    I can upload any other picture, but the logo section isnt working.

    Any idea?

    Thanks, BR Ralf

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    Givi

    Thread Starter rschulte

    (@rschulte)

    Thanks in advance, its on the way. BR Ralf

    Hi, I am working on the Solar Energy template and have the same issue. Tried to upload my own logo in Theme Builder Header section but it is not shown.
    Belw the menu you can see an almost transparant version of the old logo and I can not find out how to adjust that section.

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi,
    First, thank you for choosing our Theme and Plugin.

    You can also follow the instructions I provided above.

    Kind Regards,
    Givi

    Thread Starter rschulte

    (@rschulte)

    Thank you for your help, now it works. But what did you change?

    ??

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.

Tags