Logo does not appear in client side print out

  • Hi! I have just tried with a dummy order.
    The backend print invoice showing the logo in the pdf without problem.
    But in the frontend client’s printing does not show any logo.
    Is there any additional settings required?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Upendra Kapse

    (@wpupen)

    Hello @simongcc,

    I just tested this on our end by placing a test order and when I tried to print the order from the order received page it just worked fine as you can see in this screenshot: https://prnt.sc/1ggc1d0

    So, I am guessing there must be some compatibility issue on your site. Can you check this once by temporarily deactivating other plugins one by one to see if this is happening due to some compatibility issue? Or If the issue still persists can you please share screenshots of your settings like the Print settings, WooCommerc>> Settings>> Accounts & Privacy section, etc?

    Kind Regards,
    Upendra.

    Thread Starter 西門 正 Code Guy

    (@simongcc)

    Hi Upendra,
    I found out the problem eventually by filtering plugins. You are right.
    The ewww image optimizer’s Lazy Load conflicts with the pdf generation.
    If it is turned on, the logo in the PDF will be gone. I guess it is because the image is being lazy loaded and it doesn’t know that the image file is being fetched to the PDF generation instead. And I bet your PDF generator based on HTML or loading of HTML also? So it is affected by the software lazy load mechanism. While native browser native load does not affect it luckily.

    Thanks a lot for your time.

Viewing 2 replies - 1 through 2 (of 2 total)
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