LOGO goes on top of one another – Carousel Layout

Hi @heathcliff2013

Thank you for writing in.

Could you please provide us a screenshot regarding this so that we can check on this and provide you a better solution.

Regards!

Hello and thank you for wanting to take your time on this @alsonthakuri. Here is the screenshot.

This is only on mobile. On desktop it looks fantastic.

Hi @heathcliff2013

Thank you for writing back.

Could you please provide us the page URL as we are not able to find the logo that you are mentioning.

Regards!

It’s provided (see post on top)
The logos can be found in the middle of the landings page just below the header (Sponsors).

• This reply was modified 4 years, 4 months ago by anonymized-12966443.
• This reply was modified 4 years, 4 months ago by anonymized-12966443. Reason: typo

Hi @heathcliff2013

Thank you for writing in.

This could be a plugin conflict. Please try deactivating all plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).

Please do let us know if the issue still persists.

Regards!

@alsonthakuri i tried that before posting this thread. Cleaned cache and tried on other browsers too.

[ Please do not bump. ]

• This reply was modified 4 years, 4 months ago by Yui.
• This reply was modified 4 years, 3 months ago by Jan Dembowski.

@alsonthakuri I’ve deleted your offer to login to your user’s site. While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

You’ve been placed on “modwatch” until we’re convinced such postings have stopped. Your account has *not* been banned, we just want to check things for a while before they’re public. If you wish to take issue with this, contact moderators via the #forums channel on slack (https://make.www.ads-software.com/slack)

• This reply was modified 4 years, 4 months ago by Steven Stern (sterndata).

HI @heathcliff2013

Thank you for writing back.

We are extremely for the inconvenience.

We tested the plugin in our testing server and the plugin logo seems to be working fine. Later, We cleared the browser cache/ cookies and the logo seems to be working fine on your site as well.

Please do let us know if the issue is still persisting.

Regards!