Logo image missing; invoice fails to post on payment

  • Resolved cbhurji

    (@cbhurji)


    8 years ago

    Hello,
    I have just installed your latest plugin and I do like it for its simplicity but it does let the side down as I discovered 2 issues:

    1- No matter what type of image I select (jpg or png) the logo image will not be stored. The “Browse…” btn keeps showing “No file selected” once I selected a correct image type and then saved the page. Are you aware of this?

    2-PDF invoice does get generated (minus the logo as stated above), but when my customer pay for the goods they do not get it emailed automatically. I have selected “Completed Order” & “Customer invoice” options. Should this not automatically go out, so what am I doing wrong?

    Rgds
    C. Bhurji

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Bas Elbers

    (@baaaaas)

    Will close this topic due to duplicity. Please use this topic.

    Thread Starter cbhurji

    (@cbhurji)

    Agreed…

    However can I keep the second issue ie:

    2-PDF invoice does get generated (minus the logo as stated above), but when my customer pay for the goods they do not get it emailed automatically. I have selected “Completed Order” & “Customer invoice” options. Should this not automatically go out, so what am I doing wrong?

    Can you answer this please in this thread?

    Rgds
    C. Bhurji

    Plugin Author Bas Elbers

    (@baaaaas)

    I need more info. Please read sticky topic first.

    Which status does the order get when customer makes one?

    Thread Starter cbhurji

    (@cbhurji)

    sticky topic? what is this?

    Where do I check status of the order?

    Basically I want the PDF to get emailed once the customer has “succesfully” paid for the item. Que is does your “free” plugin get a acknolgement back from payment method and trigger an automatic email with PDF as attachment?

    Plugin Author Bas Elbers

    (@baaaaas)

    With sticky topic I mean “Readme first!” topic.

    You can see the status of the order on Edit Order page. This plugin does not get a notification of payment provider and does not work with some kind of IPN, it only gets triggered on order status change of WooCommerce. So basically when you checked “Completed” email to attach email to, the order status should be “Completed” to let the system generate invoice and attach it to the corresponding (Completed) email.

    So you need to figure out to which email to attach the invoice to and why your order status not gets updated. Ask WooCommerce.

    Thread Starter cbhurji

    (@cbhurji)

    OK understood, so it is manual on “Completed” status

    Plugin Author Bas Elbers

    (@baaaaas)

    That depends on your product type and payment method/provider. With PayPal for example you need to setup IPN.

    https://www.ads-software.com/support/topic/order-status-not-updating-after-completed-payment/

Viewing 7 replies - 1 through 7 (of 7 total)
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