Logo Missing

Hi @jatin12,

Please try using an image file in JPG format.

I tried the JPG format, when I hit the print button from my order page it loads the logo but when I attach it to the email or download it, it doesn’t load the logo.

https://prnt.sc/v30qcr (not loading)

but when I hit the print button from my order page (https://prnt.sc/v30qr4)

photo is in jpg logo size (https://prnt.sc/v30sam)

what should I do?

Hi @jatin12.

To check if it is a DOMPDF library issues, please try installing our mPDF addon and see if that makes a difference.

After installing and activating the add-on, change the PDF library to mPDF from the general settings page to switch the PDF library from domPDF to mPDF.