Logo not displayed in invoice

Additional infos:
– The problem is not related to the image itself (I tried two different images, jpg and svg)
– The problem is not related to the specific Woo Commerce order or product (I tried with several different orders and products)
– I am using the free version of the plugin (thanks btw for the great plugin! ?? )
– The problem did not suddenly begin with the above mentioned plugin version (it also occurred with an earlier version before I updated it today)

Thanks for your help.

• This reply was modified 1 year, 5 months ago by gjc2000.

Hello @gjc2000

Thank you for your message.

What is your php version?

This problem may be related to other plugin used in your shop. Please try to isolate an issue, by disable plugins which are not our or WooCommerce.?Then please enable plugins one by one,?deleting cache, and check if the problem still exists.

If yes, please test the plugin again, but now using Storefront – official WooCommerce theme. It will help us identify a possible conflict with your theme.

Please, let me know about the result.

Best Regards,

Hello @rzepsen

Many thanks for your swift help.

We are using PHP 8.1 (the problem also existed with 8.0 and 7.4).

Following your advice, I managed to narrow the problem down to the plugin LearnDash LMS – Integrity (Version 1.1).

If the setting “Prevent Hotlinking” is activated for the plugin “LearnDash LMS – Integrity”, the logo is not visible in the invoice. If the setting is deactivated (but the plugin remains active), the problem does not occur – the logo is visible in the invoice.

The problem doesn’t seem to be related to any other plugins or the Astra Theme; the problem still occurred if all plugins were deactivated (except WooCommerce, Flexible Invoices and LearnDash plugins), and if the Storefront theme was used. Only the “Prevent Hotlinking” setting seemed to have any effect.

Here are the infos on how to deactivate the hotlinking setting (if useful for someone facing the same issue), using plugins LearnDash LMS (Version 4.6.0.1) and LearnDash LMS – Integrity (Version 1.1):

1. In WordPress, in the left menu, select the option LearnDash LMS, then Settings to display the LearnDash settings page
2. On the LearnDash settings page, select Integrity from the top menu bar to display the LearnDash Integrity settings.
3. Deactivate (at your own risk!) the setting “Prevent Hotlinking”

@rzepsen if useful for you, I can provide further infos if you wish to troubleshoot why the hotlinking causes the invoice logo to fail. Otherwise, many thanks for the help you already provided!

• This reply was modified 1 year, 5 months ago by gjc2000.

Hello @gjc2000

Many thanks for great work! Yes, you can provide further infos. I will submit needs to integrate both plugins Flexible Invoices and LearnDash LMS – Integrity. Your infos may be useful to our developers, while working on the integration.

Thanks @rzepsen , sounds good.

Actually, I meant that I can provide further infos if you/your developers let me know which infos are useful ?? Maybe they don’t have a LearnDash installation, so I’d be happy to provide logs/test if helpful. But I’d need you to guide me so I provide the right things.

Hi @gjc2000 ,

Thank you for your message.

The addition of this feature, integration with Learn Dash, is reported to programmers, but we do not know the date of its implementation.

I will add you to the list of people interested in this functionality, and I will inform you when it happens.

If we began to work on this implementation, we will contact with you to get necessary information which can help with integration of these two plugins.

In case of further questions, please contact me.

Best Regards,

That’s great, thanks @rzepsen .

Yes indeed, please feel free to contact me if I can be of any help.

In the meantime, we’ve removed the invoice logo so that we can activate the “prevent hotlinking” feature, and are looking for solutions on our side in case the FlexibleInvoices/Learndash integration takes a while.

Ok

I marked that thread as resolved.

Kind regards,