Logo not displaying

  • I updated the theme and the logo disappeared. I disabled all of the plugins and then uploaded the logo again but it is not showing up. The customizer shows that I uplodaed the PNG successfully, but it doesn’t appear. Please help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Theme Author themevision

    (@themevision)

    Hi,

    Its working fine for me.

    Have you tried to clear the cache?

    PS: Make sure you have the latest version a WordPress.

    Regards

    Thread Starter jewelsmac6

    (@jewelsmac6)

    Hello,

    Yes, all wordpress, themes and plugins are up to date. I cleared the cache, but still nothing. I also re-uploaded the logo file but it doesn’t want to appear ?? Any other ideas?

    Theme Author themevision

    (@themevision)

    Hi,
    Maybe you need to check a PHP version on your server…
    (Theme requires a minimum of 5.6+ version)

    Regards

    Thread Starter jewelsmac6

    (@jewelsmac6)

    OK, I will call the hosting server to confirm.

    Another strange thing – after clearing the cache a few times on all browsers, now I can see the logo in a private Chrome window but not in a regular window, I cannot see the logo in neither a regular or private firefox window, I can see logo in both a regular and private safari window, and I can see the logo on my iPhone’s safari browser. Could there be a browser compatibility issue going on?

Viewing 4 replies - 1 through 4 (of 4 total)
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