• Resolved immyj001

    (@immyj001)


    Hello everyone,

    I have faced some issues about missing the logo image even I re-upload a new one.Can someone help me solve the problem?Here is the screenshot:

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello @immyj001. I can see your logo just fine. Are you able to see the logo in incognito mode?

    Thread Starter immyj001

    (@immyj001)

    Hello sir, I can’t see the logo on my desktop.Even I change another computer.

    Moderator James Huff

    (@macmanx)

    I don’t see anything wrong with your logo on desktop in Firefox 129.0.2: https://cloudup.com/czljtmKEDAk

    First, please make sure that your browser is up to date: https://browsehappy.com/

    Please try updating your browser or switching to a different browser if it is not.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.
    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you and which browser (and version) you’re using if you’re still having trouble.

    Thread Starter immyj001

    (@immyj001)

    Here is the screenshot https://snipboard.io/ynKAo8.jpg

    Moderator James Huff

    (@macmanx)

    Please try the steps and answer the question above.

    Thread Starter immyj001

    (@immyj001)

    Hello sir ,

    Thank for your help.I did update my browser and I was using chrome.I cleaned all the cache and disabled the extensions.Here is the screeshort:https://snipboard.io/ej20fl.jpg.It seems only work when I change my logo to 300×300 pixel.

    Moderator James Huff

    (@macmanx)

    Can you leave it with the broken logo so someone can investigate?

    Thread Starter immyj001

    (@immyj001)

    Sure, I changed back to thumbnail image . The logo was broken again.

    Thread Starter immyj001

    (@immyj001)

    Thank you guys , it seems work now. I deleted the old logo and re-uploaded a new one to media .Now I can see the on my desktop. I think it maybe something wrong with shortpixel plugin.

Viewing 9 replies - 1 through 9 (of 9 total)
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