Logout Bug

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  • I am also having the same exact issue.

    Latest version of this plugin (1.6)
    + WordPress 4.1.

    Thank you.

    Hi,
    Just confirming a basic check. Is the SSO logout url configured in Freshdesk pointing to WordPress ?

    Currently my Single Sign On (SSO) is disabled

    Admin>security.

    All i’m simply using this plugin for a widget on the side for creating a ticket.. which works fine — but when I’m logged in WordPress as an admin the URL for logging out is modified to …

    “https://myaccountname.freshdesk.com/helpdesk/logout”

    Instead of the normal wordpress logout:

    “https://mydomain.com/wp-login.php?action=logout”

    How can I get this plugin not to modify this functionality.

    Logout is part of this plugin feature and if you are not using the SSO feature of this plugin then there is a workaround to avoid the logout overwrite.

    1) Go to : wordpress_root/wp-content/plugins/freshdesk-support
    2) Open the file freshdesk-ext.php
    3) And comment out line 26 which looks like
    add_filter(‘logout_url’, ‘fd_logout_url’); // For changing the logout url to point to Freshdesk.
    to
    //add_filter(‘logout_url’, ‘fd_logout_url’); // For changing the logout url to point to Freshdesk.
    4) This should solve the problem, if not try restarting Apache/nginx after doing the change.

    We’ll take this as a valid request and bring in a tick option in the plugin settings page to enable/disable SSO login/logout in our next version of the plugin.

    Regards,
    Bala.

    Ah, so I wasn’t the only one affected by this.

    Yes, please add an option to override this behaviour.

    Many thanks,
    Aidan

Viewing 5 replies - 1 through 5 (of 5 total)
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