Long loading times during checkout

The ‘review order’ page loads the payment methods/totals via ajax – this display a loading spinner briefly. If there are problems, this section may fail to load or the spinner may remain.

First you should check WooCommerce > System Status for errors – often errors will be highlighted.

Still having problems? Common causes and resolutions are listed below.

1 Themes and plugins can often cause problems (especially poorly coded ones!) with JavaScript. To check for errors use your browser’s error console.
2 Transactions email may cause it .On some servers, the sending of checkout-related emails can cause trouble. You can enable the following filter to defer emails from sending until after the order is sent through, which speeds things up,
If you need consultation then you can find a way to get across ,I will help you practically

Hi there @rain82k,

There are a variety of different things that can cause Checkout to be slow. As @goldskill mentioned, one of the first things to check would be for possible issues/conflicts with other plugins on the site or your theme. A conflict test to see if you still see the same behavior with only WooCommerce and the default Storefront would be a good first step. There’s a guide for that here:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

There are guides for troubleshooting slowness here as well:
https://docs.woocommerce.com/document/troubleshooting-a-slow-site/
https://woocommerce.com/posts/woocommerce-site-slow-fixes/

Finally, the Query Monitor plugin is great for checking which specific calls are taking a long time: https://www.ads-software.com/plugins/query-monitor/

I think we could solve it a little. I had read that most PayPal plugins cause problems and take an extremely long time to load at checkout. After we removed the PayPal Plaugin, we were able to reduce the loading times from 15 to 5-7 seconds. It’s still a bit much, but not as long as it was before

Hi @rain82k

I ran some tests on your site, however, I couldn’t reproduce this error of the site (checkout) being extremely slow to load.

The checkout is not exactly clean, which can be a bit slow, however, the test I did, all the information loaded quickly, and the PayPal option was enabled.

That said, are you still facing this issue? And how did you perform the test to find out how fast/slow your checkout is taking to load?

Looking forward to your answer!`

Hello @johnlud,

We had previously used the AngleEye PayPal plugin.
Only when we deactivated this did the checkout become a little faster. But since we don’t want to do without PayPal, we have installed Woocommerce’s own PayPal plugin. So far we have not been able to determine any extremely long loading times ourselves.

Hello @rain82k,

Thanks so much for mentioning all the steps taken.

It sounds like with the WooCommerce PayPal Payments plugin you’re experiencing a faster loading time, and that’s great!

Since the loading time issue, according to your tests, can be traced back to the AngellEYE PayPal plugin, I’d suggest reaching out to the plugin authors for more help on that. Please find their helpdesk page here: https://angelleye.atlassian.net/servicedesk/customer/portal/1.

Thanks.

Hi @rain82k

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.