Long script running – timeout errors, after months of working correctly

  • Hello –
    Your plugin – bbPress Notify – has been working PERFECTLY for us – for several months. (Thank you so much for your work!)
    Suddenly (meaning approximately a week or two ago) — there is a huge time delay – that happens when a new topic is created . . . Allow me to explain a bit, and please ask – if I can provide more info that would be helpful, I’m happy to do so.

    I don’t truly know that any of this is the “fault” of the bbPress Notify plugin . . . however, as I will attempt to explain, when I remove the ‘large group’ from the list of “those who receive notification emails”, everything works correctly again . . . so it certainly does SEEM to be something that has changed — with bbPress Notify plugin — at least, as it pertains to sending notifications to 250 people . . .

    Our site has approx 250 users of the bbPress forums.
    bbPress Notify is set up to send notification of all New Topics – to all 250 users (and this WAS working just fine).
    Replies are sent only to those users who subscribe to the topic – (and only a few seem to subscribe to each topic).

    NOW (I believe this began in the last couple of weeks) – when a user clicks the submit button (to submit a New Topic) . . they experience a “stall” – or “delay” . . . where the cursor spins, and any browser ‘page loading’ indicators appear to be ‘stuck’ . . . and it appears that “nothing” happens . . . for approx 1-2 minutes (this used to take only a few seconds) . . and then most users are not sent to their posted topic page, but rather, they are sent to an “Error” screen (which does vary slightly), but most often they see the not-so-specific ‘internal server error’ screen.
    Best info I can seem to get is that “a script keeps timing out”.

    HOWEVER — even after the long wait, and the error pages, the post DOES get submitted . . . and the emails DO go out as they used to go (to all users) . . . . so it DOES still ‘work’ – and this is GOOD . . . but . . . it is taking WAY too long to get there, and it didn’t do that before. :-\

    The long delay did not occur originally . . . and, of course, it now causes users to re-submit / try again / etc – which causes a snowball effect of other issues . . .

    I also know — that if I change the Notify settings – and set it to send to . . . about 10 people — (other roles) rather than all 250 users . . . it works like it’s supposed to (time from clicking ‘submit’ – to seeing the post on the forum – is minimal, and the notification emails go out as they should).

    I’m working on nailing down a more specific time frame – in hopes of being able to identify whether the issue coincides with any “updates” – to the plugin OR to WordPress . . . or . . ??? I DO realize that it MIGHT coincide with updating either WordPress itself – or with the most recent update of Notify, although I cannot (yet) verify this . . .
    Honestly, I don’t see how the Notify update could possibly affect this — but then I’m NOT a programmer . . . .
    I did not update the Notify plugin immediately when the latest update became available, but I did update it, and this is happening with the new update (version 0.2.2). I tried resetting it back to version 0.2.1 — but that did not solve the problem at this point. (maybe I didn’t set it ‘back’ correctly, or . . could something be ‘corrupt’?)

    Has something changed — that puts a limit on how many users the notifications can be sent out to?
    Is the Notify script – actually “running through” every individual user’s email – before it “finishes” the topic creation?
    If that is the case, is there some way that I can “group” the users — so that Notify will send ONE email – to the ‘group’ . . . and my ’email service’ can distribute to individual users?
    I do not really understand – but I’m willing to try to follow the progression – as one script / function / action goes to the next . . . (although I’d appreciate any help to get started) . . . . I don’t know how to “track down” when / where / what is “stalling” . . . . ??

    Any help would be very much appreciated.
    Thanks – in advance.

    https://www.ads-software.com/plugins/bbpress-notify/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Calie1

    (@calie1)

    Possible update:
    I’m being advised (elsewhere) — that the plugin cannot “handle” so many users — which is what is causing the major delay as described above.

    Can you (or anyone) verify whether this is true?

    Is there a “limit” to the number of users who can be “notified” of New Topics – when using bbPress Notify?
    Did I miss this info somewhere?

    Thread Starter Calie1

    (@calie1)

    Is it possible — to use this plugin — but somehow make it use wp-cron
    so that it will run “in the background” – – so that the user (forum user) won’t have to wait forever, only to see an error page?

    I’m not expecting anyone to DO this for me, but any kind of help would be appreciated.

    Maybe no one reads these forums any more?
    Am I asking something “in the wrong manner” ?

    Is there anyone who can let me know if it might be POSSIBLE to do the wp-cron ?
    using: wp_schedule_single_event perhaps? or . . . ??
    Obviously, I’m not a programmer —

    If anyone can help – even a little – drop me a hint — please?

Viewing 2 replies - 1 through 2 (of 2 total)
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