Long Winded, Fragmented, Hard Work, Inadequate Support

  • Martin Koss

    (@martinkoss)


    3 years ago

    It works, but it’s a long-winded, fragmented process to get it set-up and when it comes to branding it, tweaking it to look like it belongs on your website, it requires a lot of digging deep into the bowels to edit CSS and PHP.

    Some of the CSS is dreadful which creates, by default, a very poor layout and huge, unnecessary whitespaces and bits that (as support told me) can not be changed.

    Getting support is painful. While they do reply, eventually, to ‘some’ tickets, invariably they ask for a screenshot which can’t be sent by replying to their emails because they don’t get read or replied to. You have to do your screenshot, upload it somewhere and attach it to the ticket system and hope for further replies.

    Ask them a challenging question and you won’t get a reply!

    Even on the paid pro version they include their own branding on subscriber emails which requires PHP editing to get it removed!

    Does it generate a User Frontend? Yes. But it does it badly and requires a lot of clicking around in the settings, plus a reasonable knowledge of PHP and CSS to get it right.

    Would I recommend it? No.

Viewing 1 replies (of 1 total)

  • Hello @martinkoss

    Thanks for your constructive feedback. We always embrace such feedback to improve ourselves.

    We always try to serve our users as early as possible. However, recently our queue has gone away a little bit due to consecutive holidays and weekends. We are sorry about that, which delays the response a bit.

    About the screenshots shared, we were encouraged to share them throughout cloud storage to reduce spam & misuse.

    Now, it’s true there are some fragmented styling issues. The good news is that we are planning to make our plugin fully compatible with the Elementor to serve a butter-smooth styling feel to our fellow users.

    Ask them a challenging question and you won’t get a reply!

    Even on the paid pro version they include their own branding on subscriber emails which requires PHP editing to get it removed!

    I’m not sure which queries were ignored but rest assured if it is within our support policy, we never ignore any question. If left any unresolved/un-replied topic, please feel free to mention that over your created ticket.

    As you said, the snippet can remove the message. So we always share that snippet or that way with the users if they need to remove that. I can feel it might irritate a few users. Hence, I will consider this to improve user control for the user’s convenience.

    Regards.

Viewing 1 replies (of 1 total)
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