“look up on the supply token failed”

  • Hello, We are having a similar issue as mentioned in the following ticket:

    Secure submit gateway issue

    We are using WooCommerce SecureSubmit Gateway Version 1.12.2. The issue is that some customers are encountering a “lookup on the supply token failed” error when trying to process an order.

    I should not that I am seeing the following error message in the console of the code inspector:

     Frames.ts:241 Uncaught TypeError: Cannot read property 'appendChild' of null

    at Function.Frames.makeFieldsAndLink (Frames.ts:241)

         at Function.Frames.configureIframe (Frames.ts:37)

    at new HPS (HPS.ts:82)

         at window.securesubmitLoadIframes (securesubmit.js?ver=1.0:493)

    at securesubmit.js?ver=1.0:520
    ` at securesubmit.js?ver=1.0:608

    I doubt that this is directly causing the issue but it would be nice to get this issue addressed as well.

    I should also note that we are using the “XT WooCommerce Floating Cart” V.1.6.6 plugin.

    I look forward to any assistance that you can provide.

    Thanks,
    Micah

    The page I need help with: [log in to see the link]

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  • Hi Micah,

    It looks like it does have something to do with our plugin not functioning correctly with XT Floating Cart or vice versa. We’re looking into this, but would you mind emailing me with a good email I can reach you at in case we need additional info? We can be contacted at [email protected]

Viewing 1 replies (of 1 total)
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