Menu question

  • Dear Superman or Woman,

    I’ve a question about something I asked earlier, but didn’t found the answer. First Siteground (webhoster) and I thought it was a theme thing. But spending hours and not finding a solution I tried to export my website to a subdomain and activate another theme. Here I got (unfortunately) the same problem. So, it’s not a theme-thing.

    Here it is:
    – When i go to the homepage of my website ([ redundant link removed ]) I can navigate with the menu to all the menu-items. They link to a section on the page. ‘Contact’ is an example. When you go to the website by using a PC you can click on ‘Contact’ and you go to the section ‘contact’ down the website. But when I do the same thing on a mobile phone, the page will not navigate to this section.

    I use Phlox and activated Blocksy (theme) on a subdomain, (nieuwtheme.koenvink.nl) and I got the same issue. It is not a theme thing. So.. It’s just like there is going something wrong with the navigation by using a mobile phone.

    I’d spend hours of searching, went to forums, search on Youtube for a while, but I cannot find the solution. Hopefully, you are the Superman of woman ??!`

    • This topic was modified 2 years, 10 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Developing with WordPress topic

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello!

    I created a fresh installation using the Twenty Twenty theme with no additional plugins. I added the anchor link and it works both on desktop and mobile.

    The issue you are facing could be related to plugin and theme conflict. You mentioned that you’ve tried on different themes. However, it could also be the case that the themes you tried are the ones that don’t work with anchor link.

    Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/

    It will add some additional features under the menu item under Tools > Site Health.

    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.

    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

    Thanks!

    I can’t figure this out.
    The contact link works as expected if you are not on the homepage.
    I think it’s a theme issue. Unfortunately, there has been little to no activity in the theme support forum for over 3 years.

    Your site does throw two errors that could be the issue, see screenshot:
    https://postimg.cc/K1w2LDwC

    imo, if this site is for yourself, then create a separate contact page, and just link to it and move on with your life. If this site is for a client, maybe check out different themes. Or use a different plugin for the off canvas menu.

    You’re not alone in the conflict issues between the theme + Elementor updates + mobile:
    https://www.ads-software.com/support/topic/phlox-theme-mobile-responsive-issue/

    You have some kind of hidden section on the page where you’ve defined ID #contact.
    so basically there is two DIV tag with ID #contact you need to remove one of them which you have in hidden section and your problem will be solved.

    Nice work @vijayhardaha !!
    Line 800 and line 997 both output div id=”contact”.

    Thread Starter koenvink

    (@koenvink)

    @vijayhardaha & @corrinarusso

    Now i’ve to puzzle how I can make it working for PC and mobile. Maybe to duplicate the menu, ones for mobile, one for the PC, with an another ID’s for both of them.

    But you guys may be the superheroes for today! Here in the Netherlands it is 17.15u, so 7 hours left to walk around with a big S on the chest haha!

    Thanks :-)!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Menu question’ is closed to new replies.