Looks Great in browser

  • The plugin works great in the browsers. I like the way I can present 360 photos online. I like how the 360 photos show up on a page and that I don’t have to rely on facebook anymore.

    I have some issues with support. On two separate occasions, installing updates on my site broke my registration and I was not able to proceed. Thankfully, it didn’t impact existing tours just my ability to modify or create new ones.

    When this happens, the request can’t be “please give us admin access to your site so we can poke around”. When talking to support, I get 1 crack at it per day. My response comes the next morning so progress is usually very slow.

    I mentioned the browser works great but on my phone, the link captions don’t show up except when I’m actually clicking on them for a sub-second. The phone experience just isn’t the same as the browser.

    I’ve also requested a few times, enhancements on setting up / linking photos. The interface is very clunky and time consuming and I think they could make this process easier (specifically with pitch and yaw of the receiving link).

    Also, autorotation ruins any default pitch and yaw you set. It goes there but then quickly centers to the default values no matter what I do. That’s one of the questions I asked about mentioned above.

    Overall, I’m still glad I registered my plugin and I will continue to use it but until changes are implemented, I’ll probably cut back on supporting 360 photos on my site.

    BTW the other question I asked about was how to center a tour on my page. There’s no feature for this unless I have to go build a specific style somewhere.

    As of 2/22/2024 – the plugin has unregistered itself again and is not allowing premium features (which is unfortunate because I paid for a lifetime subscription). My e-mail inquiries have gone unanswered.

    • This topic was modified 1 year, 1 month ago by boxelder. Reason: Support reached out and resolved some of the previously mentioned complaints
    • This topic was modified 1 year ago by boxelder.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Fatema-Tuz-Zohra Nabila

    (@nabila98)

    Hi,

    We appreciate your detailed feedback on your experiences with our plugin.?

    We apologize for the issues you faced during updates and the challenges with our support. We’ll work on provide clearer, more helpful assistance.?

    Your input about the mobile experience, interface clunkiness, and difficulties in setting up tours is incredibly valuable. We’re actively addressing these concerns to enhance the plugin’s functionality and usability.

    We’ll also focus on enhancing the mobile viewing experience and streamlining the interface for easier setup and linking of photos and default pitch/yaw issues to ensure tours maintain your configured settings.

    While there isn’t a specific feature for centring tours on pages, but we have seamless integration with popular page builders. That can help you easily centre the tours in the page.?

    We’re regretful for any disappointment caused and hope you’ll give us another chance to make things right.

    If you have any further concerns or questions, please don’t hesitate to contact us. Your feedback matters a lot to us.

    Best Regards,

    Thread Starter boxelder

    (@boxelder)

    New development. Plugin unregistered itself again and will not allow premium features. Plugin has been down for a week now. It seems the registration site is not responsive. I’d like to get help with this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Looks Great in browser’ is closed to new replies.