• Resolved prash2000

    (@prash2000)


    Hello,

    When trying pressing the proceed to checkout it keeps looking back to the same page. It was working before. please can someone advice what could be happening. Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Stef

    (@serafinnyc)

    Maybe you’re stuck in cache? I was able to go checkout.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @prash2000

    I checked your website, and everything seemed to be in order. As @serafinnyc suggested, these types of issues could often be related to the web browser you’re using. A good first step to troubleshooting this would be to try clearing your site and browser’s cache. This can often help in resolving general site loading or performance issues.

    You can follow our detailed guide on clearing browser cache here: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

    Additionally, I noticed you’ve made some customizations to your checkout page. If you’re experiencing issues after clicking the “Place Order” button, I suggest running a conflict test. This could help pinpoint the root of the problem. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

    I hope this helps! Please let us know how it goes or if you need further assistance.

    Hi there ?? We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 3 replies - 1 through 3 (of 3 total)
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