• When I keep the Easy Table of Contents plugin active, the WooCommerce checkout page loops without opening. After some time, an error 500 is generated

Viewing 6 replies - 1 through 6 (of 6 total)
  • Steven

    (@shazahm1hotmailcom)

    If the version of ezTOC that is installed is 2.0.11 or older, please update. Newer versions do not run on WC Product, Cart, and Checkout pages.

    Thread Starter pollame78

    (@pollame78)

    Hi Steven,
    when I opened the ticket I had version 2.0.16. I have now updated to version 2.0.17, but still nothing. When I go to the Checkout page, the site loads indefinitely before generating the 500 error.
    Deactivating the plugin the site returns to work normally, and the checkout page opens without problems.

    Steven

    (@shazahm1hotmailcom)

    Can you please view the site’s PHP error logs after this happens? Perhaps there is something being logged that can help identify the cause. thanks!

    Thread Starter pollame78

    (@pollame78)

    Hello,
    sorry for the absence. No PHP errors are thrown. No error_log file is generated in the WordPress folder. The error is a classic 500 error that occurs after some time in loading. After inserting the products in the cart if you try to go to the checkout this error occurs.

    Steven

    (@shazahm1hotmailcom)

    Sounds like something in your particular setup is causing a loop on the the_content filter in WP. If possible, try deactivating all plugins except WC and ezTOC to see if the issue persists. If it does not, then activate your plugins one at a time until the issue pops up again. The last plugin activated is somehow causing the loop.

    Thread Starter pollame78

    (@pollame78)

    I deactivated all plugins except WooCommerce and ezToc, I also changed the template, but the result is always the same: error 500.
    As soon as I deactivate the exToc plugin, the checkout returns to work.

Viewing 6 replies - 1 through 6 (of 6 total)
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