looping forever after default category

  • Resolved haksunli

    (@haksunli)


    9 months, 1 week ago

    Hello, I am not able to get it to work.

    After choosing the top default category, the waiting icon just loops forever. The category on the right never appears. So, I cannot choose any products to add to the feed.

    I go ahead to save the feed anyway.

    Then in Feed Manager, I tried to edit the feed. Then, again, the waiting icon loops forever and I was never able to edit the feed.

    Your help would be greatly appreciated. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @haksunli,

    Thank you for reaching out to our support.

    To assist you better and to understand the issue you are experiencing, we kindly request that you provide us with a video screen recording that demonstrates the problem in detail. This will help our support team to quickly identify and resolve the issue.

    Once the recording is complete, please email the video file to our support team at [email protected].

    We request that you send the video directly to our support email to ensure any confidential information contained in the video is kept secure.

    We appreciate your cooperation and look forward to resolving your issue promptly.

    Best regards,

    Md Monir Hossain

    (@monircoderex)

    Hi,

    As we have communicated through our support channel and the ticket is related to another feed plugin you are using so we are marking this thread as resolved.

    You can always open a new ticket if you need any help.

    Best Regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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