Loses connection every day

Hi,

According to the official GA4 freshness table, you can expect delays of up to 12 hours before the data appears in a report.

Are you sure it wasn’t tracking or it’s just the above delay?

Of course, 100% sure. I got that typical report error message from the plugin that I could get very rare with old GA too. Something is wrong since I switched over to GA4. Now losing connection every day and have to authorize it all over again.

While having the error please check the Error & Debug screen and post it here, and we will go from there to sort things out.

Then I have to wait another 24 hours and lose even more data ??

And where can I send this info? I don’t want to share personal information here?

I might switch to Monsterinsights for 24 hours and see if the same problem happens.

• This reply was modified 1 year, 5 months ago by danniee001.

Then I have to wait another 24 hours and lose even more data ??

Please note that the plugin has some safety systems, and the tracking still works even if there are API errors or a new authorization is required.

The tracking only stops working if you clear the authorization manually and leave the plugin unauthorized or you fail to reauthorize it. Basically the tracking can stop only after a manual action.

Ok, that is good to know. However, I did nothing manually. The authorization is just cleared every day for whatever reason.

Sadly I am experiencing this too.

Like Alin said, no data is actually lost, it works like the old Google Analyticator plugin where the tracker continues being output with the correct property ID until you manually reset, so if you see data missing, you’re either not looking in the right place, or it’s something else. Thank god for this fallback!

But yeah, like Danniee I’m finding that whenever I go back to a site after awhile, it’s logged out. I wouldn’t say it’s every day, but I configured 50 sites a few months ago, and every single one of them that I’m visiting now is disconnected, and the ones I visit regularly I’ve had to reconnect several times now.

There’s no error in Errors & Details, just the generic screens:

(as a sidenote, it might be good to add a notice at this point about the tracker still being active. A message saying “The API is disconnected, but we’re still logging data to [XYZ profile]” would go a long way to assuaging people’s stress. I suspect most people don’t care nearly as much about the dashboard reports as they do about the tracker being in place.)

Here’s a gist with the redacted contents of the Plugin Settings tab: https://gist.github.com/jerclarke/3ef221cca4e8f4986924b6c532205cb0

Thanks for any help on this Alin. Have you not noticed it happening on your sites?

Ok, after more looking, it seems like I might be getting bitten by the limit of 25 sites per Google account. What an annoying mess! Why wouldn’t the limit of API tokens match the limit of properties on the account?!?

Thanks for all your work, I’ll have to try to address this with the solutions you propose here and if that doesn’t work, come back.