losing field values on “missing required field”

  • Resolved anzgar

    (@anzgar)


    1 year, 9 months ago

    If you configure a product on the page mentioned above, and leave out one mandatory field like “Dein Taufname”, and then click on “add to cart”, it reloads the same page stating that “Dein Taufname” is a required field”

    So far so good, but for some reason the values for “Zertifikat Auswahl” (first selection with the pictures) and the date picker are lost / reset as well.

    This is really bad for a user, who would then fix the “required field”, clicks on “add to cart” and then gets another message that the other two fields (which were filled out before) are mandatory as well.

    Any clue on how to fix this please?

    Update:
    Recreating the product meta from scratch did not solve the issue. Seems to be a problem with image and date input.

    • This topic was modified 1 year, 9 months ago by anzgar.
    • This topic was modified 1 year, 9 months ago by anzgar.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter anzgar

    (@anzgar)

    Please let me know if buying another year of support would speed up fixing this issue.

    Thread Starter anzgar

    (@anzgar)

    Update:

    Disabling all other plugins did not change this either.

    I would have been surprised if it had anyway, as this only seems to affect the image and date input, the other inputs work just fine.

    So status still the same, date and image input lose their value when clicking on “add to cart” with at least one required field being empty.

    • This reply was modified 1 year, 9 months ago by anzgar.
    Plugin Support Stefan Cotitosu

    (@stefancotitosu)

    Hi @anzgar,

    Thank you for using PPOM. I was able to replicate the issue and reported it internally to the development team.

    I can confirm we are aware of it and it will be addressed in one of the next releases.

    Regards,
    Stefan

    Thread Starter anzgar

    (@anzgar)

    Thanks a lot.

    I implemented a temporary fix using javascript, would you be able to give a short update here once this is fixed so that I can remove my fix?

    thanks!

    Hi @anzgar!

    Sure, we’ll come back with a message once we release a fix for this issue.

    Have a nice day!

    Thread Starter anzgar

    (@anzgar)

    Hi,
    this was 3 month ago, any update on this issue?
    Thanks!

    Plugin Support Stefan Cotitosu

    (@stefancotitosu)

    Hi?@anzgar,

    Thank you for reaching out and for your patience as we work on resolving the issue you’ve reported. We understand how important this is for you.

    The issue has already been forwarded to our products team for investigation. Unfortunately, we can’t provide a time frame for this to be resolved.

    We appreciate your understanding and will keep you posted as soon as we have updates.

    Have a nice day!

Viewing 7 replies - 1 through 7 (of 7 total)
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