Lost access to a parent page directory

Okay – here’s where I am now.

The services landing page, has been updated, the 404 error is gone and the content is now identical now to the personal coaching and counseling page.

All I need to do now is get rid of that personal coaching and counseling tab and content as it’s a duplication. I am in the menus section, but don’t see an option to delete that tab – I am probably not looking in the right area.

If deleting the page is what you wish to do, iFiona,, then:
* Go to ‘Pages > All Pages’.
* Tick the box by the coaching & counseling page.
* Pick ‘Delete’ from the dropdown list. &
* Click the ‘Apply’ button.

I just tried that — and the page is gone, with a new 404 error. I just need to get rid of that tab altogether. I feel so close to success! ??

Ok, iFiona, now go to ‘Appearance > Menus’. Have you made a menu?

If so, your coaching page should be there. Click the ‘Remove’ link, & you’re good to go.

If you haven’t yet made a menu, then create a new menu, being certain to specify its location as ‘primary navigation’. Check everything you want on the menu, being sure to leave off that coaching & counseling page lol.

Ohhh pretty scared I will break something if I build a new menu!

The existing menu is a bit wonky (I didn’t build the original site). Everything lives under a single menu called e-store — mine is not to ask why. Under that menu there is no long a personal coaching and counseling page, because I have deleted it I am guessing.

But even if I had it there, it doesn’t appear that I have the option of actually deleting a tab.

Sorry – I think this is spilling into a whole new dilemma! Thanks for sticking with me!

iFiona, when you go to ‘Pages > All Pages’, do you have a page called e-store?

I appear to have 3 pages titled e-store! 2 of the pages lead to the same page https://www.e-stranged.com/products-page/ so its a duplication,
and one page titled e-store which just has [WP_online_store] on it.

Well, ok, ifiona, we are beginning to enter a new ballgame here. It’s 1 thing to help restore a page–that’s a WordPress function–but now the problem is that you’re actually using a commercial theme, i.e., the Thesis framework, & these forums only offer support for the WordPress core, & supplied themes/plugins. The reason for that is that each theme may have different ways of accomplishing various tasks, & clearly if we don’t have it available to us, we likely won’t know how it’s done. Deleting a menu item is potentially an area that can vary from theme to theme. diythemes.com is their homepage. The ‘More’ menu item in your site’s admin menu will give you the needed links.

Were I you, though, the first thing I think I’d do is to empty the trash. That may clear the permalink & therefore the menu item. If it does not, then to be quite honest, I think I’d create some content for the personal coaching page, give it the permalink of services3, & call it done. I’m pretty certain you’d rather be spending your time doing counseling rather than messing around w/a wingeing website, so if emptying the trash doesn’t do it, that 2nd solution might suffice.

Hi Jackie — thanks much for this, and for all of your kind, patient support! I did try emptying the trash, with no change and I have sent off a support request to the Thesis folks so hopefully they might have some thoughts about the issue. For the time being, I’ll just leave the duplicated content up on the personal coaching pg … and hope people don’t notice until I can get it resolved.

You hit the nail on the head about me rather be counseling! I’m on Day 3 of website design, 404 errors and content updates, messing around with Mailchimp, mailing lists and Timely and just generally coordinating all technology. They do not teach this stuff in therapist school!

Many many thanks for your help,Jackie, if I could I’d give you a hug and a stiff drink for putting up with this!

It was my pleasure, actually. It does sound like the site could use a bit of tlc. I know it’s really hard to go into a site that someone else built, unless they’ve kind of showed you the what’s, why’s & wherefores. I do hang out on the forums here quite regularly, though I suspect that w/Christmas closing in quickly, I’ll be doing a lot less of it for awhile, as I’ve got a shipload of stuff to do ahead of me.

1 thing to realize is that no 2 pages can have the same permalink. Normally when you create a page, WordPress assigns a permalink automatically. I think that may have been what occurred w/your services3 page, i.e. the services page got deleted, you restored a revision, & the permalink to that happened to be services3. So glancing at the permalink when you’re editing a page & getting weird 404’s can help. Thus, for example, if you thought the link should’ve been coaching, & you look in the address bar of your browser of a not found page & see the link is services3, then you know the page you thought you were pointing to isn’t, in fact, the 1 being linked to. Unfortunately, some websites throw a 404 page, & that page is what’s reflected in the address bar, so looking at the permalink in that situation obviously isn’t helpful.

I think what you’re doing is great work, as I rather suspect the sort of situations you deal with can be particularly painful at this time of year. & I think you’re right that teaching children when young that you never give up on family (though sometimes you need to protect yourself) is really valuable. I hope I’ve helped at least in some small way to contribute to the success of your mission by contributing to the health of your site. May your holiday season be a safe, happy, & blessed 1.

Hugs back at you!