Lost Access to my account

  • Hi, I’m working at Kansas Global Trade as an intern. I am working on a WordPress website and while I was trying to work on security issues I went to settings and changed my Site Address and my WordPress Address (both were http) to “https”, then I saved changes. Now I cannot neither log in the website nor have access to the page. What can I do?

    Thank you,

    Omar

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You can fix this by editing wp-config.php. Set the old value for both those fields.

    https://codex.www.ads-software.com/Editing_wp-config.php#WP_SITEURL

    Thread Starter omarifghf

    (@omarifghf)

    Is this doable without being logged in ?

    Thread Starter omarifghf

    (@omarifghf)

    And if not, do I have to complete all this steps in a text document?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You edit the file via FTP or your hosting control panel, not from within WordPress. Just those two defines.

    Thread Starter omarifghf

    (@omarifghf)

    I’m sorry for my low knowledge, what file are you talking about?

    Thread Starter omarifghf

    (@omarifghf)

    Could you please guide my step by step?

    Thread Starter omarifghf

    (@omarifghf)

    Want to make clear that I have access to the administrator account for this WordPress website, I’m not the administrator. The computer I’m working on is not the administrator one so I don’t know if that makes any difference.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    The file is wp-config.php, in the root of your wordpress installation. Download it it and edit with you favorite editor or use the file manager application on your hosting control panel. Please contact your host if you need information about that. If you do not have access to the hosting, you’ll have to find the person who does.

    Thread Starter omarifghf

    (@omarifghf)

    Hi, I am trying to activate the popup plugin and the computer sends me this message, what can I do?:
    Fatal error: Cannot redeclare class Browser in /home/ksglobal/www2/wp-content/plugins/popups/vendor/cbschuld/browser.php/lib/Browser.php on line 38

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Delete the plugin and report the problem here: https://www.ads-software.com/support/plugin/popups

    Thread Starter omarifghf

    (@omarifghf)

    Thank you so much!

    Thread Starter omarifghf

    (@omarifghf)

    Hi, since you are the only one that helps me, I am having another problem if you want to help me again. I just updated WordPress and now when I try to go to the heading option it never appears, it just shows a white screen. Also, when I go to theme colors, it does the same. What can I do??

    Thank you so much!
    Omar

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please start a new topic for your new subject.

    Thread Starter omarifghf

    (@omarifghf)

    I did but none is helping me.
    Thanks again.

Viewing 14 replies - 1 through 14 (of 14 total)
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