Lost Access to Some Dashboard Functions

Juggledad, the answer to your first question is a long story, but this is a shortened version:

This issue actually started over a month ago when the Theme had a major update. With no warning, the current users of the Theme had to rewrite all of their pages. I’ve been trying to rewrite for weeks. After the Theme’s update, the Theme’s Demo data is uploaded via WordPress Importer. For me, that resulted in a “Connection Reset” message and not being able to access WP at all. That was ultimately fixed by replacing the wp-admin and wp-includes folders with new copies, a fresh install of the theme, deletion of the child-theme, and the Theme Demo files split via WXRsplitter and uploaded via FileZilla. Afterwards, I found I could not access “Pages” or the Theme’s “Portfolio” section in my Dashboard. Doing so resulted in blank white pages. Therefore, no access to the Theme’s Demo pages. While waiting for a response from the Theme’s support, I realized I could access the Theme’s Demo pages by adding them to my menu. I could add a Demo page, see how it was set up, and then create a new page using that set up. That was working fine. The website updated and looked great. But I still couldn’t get into my Dashboard’s “Pages” and “Portfolio” sections. Then, a couple days ago I started working on the final area: the “Portfolio”. I added the “Portfolio Demo #1” page to my menu and created a new one. It worked fine. Then I tried to add the rest of the Portfolio Demo’s all at once. That’s when the problem with accessing the Dashboard Menu started. In addition, my website went to an all black screen (www.dcartglass.com). So now, from my Dashboard I can no longer access “Menu”, “Pages” or “Portfolio”.

To answer your second question – At the point when I started having the Dashboard>Menu issues, the menu was set up like this:

Home
Portfolio
Aqua Gallery
Demo Portfolio #1
About the Art
About the Artist
Contact

The last thing I did was try to add about 5-6 new demo Portfolios at once (not shown in the menu list above).

Sorry for the long explanation.

Please rename wp-content/plugins/wp-cache/ to wp-content/plugins/wp-cache-old/

If your .htaccess file has any entries from the caching plugin delete it.

After your javascript loads a script from https://nplexity.com/ continues to load time and time again. Do you know them?

Also Sucuri show your site with malicious code but I think it is just coming from the fact they see the server errors.

The has_cap error is usually caused by a outdated plugin.

WhiteScreenOfDeath – I tried the backup by reactivating WP Database Backup plugin, but after an hour, it was only 14% complete. That did not seem right, so I aborted the backup. I also tried to download wp-content folder directly via FileZilla, but that seemed to be going on for far too long and still showed over 7000 queued files yet to download. So I aborted that too. So, I didn’t update to 4.1.1 yet. Was I too hasty when I aborted?

kmessinger – Okay, I changed the wp-content/plugins/wp-cache to wp-content/plugins/wp-cache-old/ via FileZilla. I looked for the .htaccess file on the remote site route directory and I also did a search, and do not see it. I have “forced showing hidden files” checked in FileZilla and my Host (Yahoo) knows nothing about giving me access to seeing that file. This is confusing to me because if change the Permalinks via my Dashboard from “Post name” to “Default” I get a message that says the “Permalink structure has been updated.” I’ve been told that if I get that message the .htaccess file already exists. Is that correct?

To answer your second question, I am not familiar with nplexity.com. Does that mean they hacked my site?

You should be able to back up the database within MyPHP which should be found on the control panel at your hosted site.

To answer your second question, I am not familiar with nplexity.com. Does that mean they hacked my site?

They look pretty legitimate. Send them an email and ask how their script got on your site.

The .htaccess file should be in the root directory. If wp thinks it is there, then it is.

Sorry out of time right now.

If you have cpanel then you don’t need to download all files. You can zip it online & also take backup of your database, then download both files.

And as you said, your theme has rewritten urls, then probably only your theme provider can assist you.

To run the backup, my host (Yahoo) directed me to mydomain.com/phpMyAdmin. But now I’m struggling to log in there. I followed the directions to re-set up the user id/password(found at https://help.yahoo.com/kb/yahoo-web-hosting/learn-create-sln20634.html), but that didn’t seem to accomplish anything. Although, I have to admit, I’m not sure what the last part of those instructions mean: “Once you’ve changed the database password, be sure to change the password used in any of PHP or Perl scripts that access the database.” That statement comes with no explanation or instructions. (?)

I don’t see a reference to cpanel on my Yahoo webhosting control panel. There are MySQL Database Backup options, but Yahoo support told me today that those functions don’t work.

I have one more day to work on resolving this before I have no choice but to put it aside for a week. I’m planning to contact my host tomorrow to get help logging into myPHPAdmin, unless you can shed some light on that. Once I can log in I’ll run the backup and update WP to 4.1.1.

The original log in name and password would be in the wp-config.php file.

Okay, I have backed up the database via phpmyAdmin, backed up all the files to my computer via FileZilla, updated WP to 4.1.1, but nothing has really changed.

The premium theme Tech Support suggests something is broken in my database. They recommend deleting it, including the entire WordPress installation folder, and create a new database. I thought that would have been accomplished by updating to 4.1.1. (?)

At this point, it seems I should start from scratch. Yahoo has instructions that delete WordPress by “deactivating” it in their control panel. I’d lose all content, but at least I could start to rebuild. Any other suggestions before I take this drastic measure?

Much thanks.

Once you’ve changed the database password, be sure to change the password used in any of PHP or Perl scripts that access the database.

You would have to change the information in the wp-config.sys file

No. Updating with a minor update does not effect the database only specific files.

Did you ever contact nplexity.com? I would ask them if Yahoo is their host.

Any other suggestions before I take this drastic measure?

Check out other hosts that might be better suited to your needs.

Yes, I just emailed them and nplexity.com said the code is running from np.lexity.com, not nplexity.com. (?)