Lost access to subscribers and gb space

  • Mayo

    (@roundtablediscussionblog)


    10 years, 5 months ago

    Hi,

    I recently just paid for an external web developer company to move my website from wordpress.com to worpress.org. Whilst the transfer was successful the new www.ads-software.com functionality is different from what I had. I no longer have a list of my subscribers,the statistics page with details of website views and the extra GB space of about 10 GB I paid for in the previous wordpress.com site.

    The web developer company have suggested they will not have access to this information or plugins and that I directly contact wordpress support for access and help with this.

    My website is https://www.roundtablediscussionblog.com and your help will be greatly appreciated.

    Thanks

    Mayo.

Viewing 2 replies - 1 through 2 (of 2 total)

  • You will need to start adding plugins – like Jetpack – for site stats & subscribers. You can also contact the folks over at wordpress.com to get your old subscribers move to your new self-hosted site.

    Thread Starter Mayo

    (@roundtablediscussionblog)

    Thank you for your prompt response. Once I have access to the subscribers how will I move them over to the new wordpress? and In addition what happens to the extra GB space I had previously.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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