Lost all reviews with a theme update

I have the same exact issue, recently updated my theme and plugins and for some reason this plugin deactivated itself and when I activated it all of my reviews were gone.

This is ridiculous!!!!

HOW DO I GET MY REVIEWS BACK. What a crappy way to unroll premium pro. Erase all your reviews so you have to buy pro version, the can’t even find pro version.

I got mine back by grabbing a backup from before the update.

I didn’t want to use a back up because I don’t know how far back I lost my reviews, but I was able to retrieve them from: https://web.archive.org/ I still had to copy and paste, but at least I was able to get them back.

You did NOT lose your reviews you just have to grab an old version of the plugin.

The new plugin stores the reviews directly in the pages table while the old plugin used it’s own table in the database. The table does NOT get deleted it’s just the new plugin IGNORES the table.

TERRIBLE backward compatibility features. I went back to version 2.x as my client has way too many reviews to recreate.

r0adra93 – Good to hear! How do you go back to a previous version of a plug in?

Just updated the plugin all the reviews are gone!! Its crazy to loose all the reviews after an update!! thats a one star rating for this plugin!!

I had the same problem but there is another thread on this forum which helped me get back my lost reviews. https://www.ads-software.com/support/topic/how-to-downgrade-to-2x

@pccs

That worked for me!
Thank God!
I was so stressed thinking of possible ways to get them back.
This has definitely got me to start backing up more frequently and have it automatically done.

Yes, I went back to old version. It’s a great plugin, and I would pay for it, but what a bunch of drauma when you lose the reviews. That about sent me over the edge. I can’t buy that kind of advertising.

Hi folks. We are actively working on a fix for the “missing reviews” issue. For now rolling back to version 2.8 is the best option. Very sorry for the confusion, frustration, and stress. We hate it when things break too ??

Like @pcss said, roll back instructions here: https://www.ads-software.com/support/topic/how-to-downgrade-to-2x

This plugin is a nightmare. I got my reviews back, and deleted the latest install, reinstalled the older version. Now it the plugin is gone and so are my reviews. I don’t know how why they are missing.

The plugin does not uninstall itself. Re-install 2.4.8 and don’t upgrade until the importing issue is resolved the upcoming 3.0.2 update.

When I reverted back to 2.8, everything was fine. Now, everything, including the plugin is missing. I guess when I deleted the latest plugin, it took 2.8, too. Nothing is there.

Went back to 2.4.8 and all my reviews reappeared. I don’t think the 3.1 problem is impacting just .1% of users.