Lost customers

  • One setting changed, no one notified and for weeks one of my customers sites would not process orders because of a statement descriptor sufifix formatting issue. At least one customer they lost because of this.

    Hopefully i can convince them to migrate off of WC and WP forever, because this is what the WP community stands for, a monument to mediocrity.

    pathetic.

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  • Plugin Support Douglas I. a11n

    (@imodouglas)

    Hi @ctwatty, I am sorry to hear that your customer was affected by this issue.

    Hopefully i can convince them to migrate off of WC and WP forever, because this is what the WP community stands for, a monument to mediocrity.

    I understand how frustrating this must be but I assure you that stability is one of our top priorities for this extension. We try to ensure that errors like this don’t come up and are addressed swiftly when if they do.

    Our developers got wind of this issue and have released an alpha version of Stripe version 8.0.1 which fixes this issue and can be downloaded here: https://github.com/woocommerce/woocommerce-gateway-stripe/releases/tag/8.0.1-alpha

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