Lost Dashboard access

  • I am running an old PHP 5.6 and changed the plugins to auto update. I was trying to update the php.

    the dashboard disappeared with this error “Sorry, but your current version of PHP does not meet the minimum required version?7.2?or newer to run ExactMetrics properly.” with lots of other messages saying I need to update php.

    web page still working, if I keep the php at 5.6 but costing me more money for Godaddy to extend the support.

    How do I get it back?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Whats the reason for not going on the latest recommended PHP Version?
    Do you have custom made code which could not work anymore?

    Plugins which are still getting updated by the creators should all work fine after updating them.

    Thread Starter victoria24wc

    (@victoria24wc)

    didn’t realise it was so out of date, I wasn’t checking it frequently. no custom code.

    nothing is now updating. plugins or main updates.

    Moderator James Huff

    (@macmanx)

    WordPress requires at least PHP 7.4 now, and PHP 7.2 is several years old.

    I recommend updating PHP to at least 7.4 first, then before visiting your site, manually update WordPress to 6.7: https://developer.www.ads-software.com/advanced-administration/upgrade/upgrading/

    If your still cannot access your site, it means one of your plugins, or your theme, is not compatible with PHP 7.4 or higher, so try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter victoria24wc

    (@victoria24wc)

    I have the dashboard back!

    if I update the php the web site has critical error.

    when I try to update the WP bakery visual composer it keeps crashing. PHP is still 5.6.

    Help please

    Moderator James Huff

    (@macmanx)

    Which version of WordPress are you running? WordPress 6.7.1 isn’t compatible with PHP 5.6.

    If you’re running WordPress 6.7.1, upgrade PHP to at least 7.4, then assuming your site crashes again, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

Viewing 5 replies - 1 through 5 (of 5 total)
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