Lost data

  • Resolved kae07

    (@kae07)


    4 years, 1 month ago

    Hi there,

    I installed Monster insites onto a website of mine and it had gathered all data from the past month
    eg
    https://prnt.sc/y04vu6
    ( It wasn’t howvever appearing in Google insights but it was showing in the backend ) of the website

    I then I went back to check the insites and it all disappeared https://prnt.sc/y058ed

    I tried to restore to a back up and it still isnt showing ( even though I had just seen it)

    Please let me know if there is anyway to get back this lost data?
    Thanks so much

Viewing 1 replies (of 1 total)

  • Hello @kae07 ,

    MonsterInsights reads in data from your connect Google Analytics property. There needs to be data in your GA property for it to display in your MonsterInsights reports.

    Did you log into your Google Analytics account and check your website’s property to see if there is data in there for that date range 2-31 January 2021?

    If there’s data in your GA property for those dates, then in your MonsterInsights settings try to force a disconnect first, then reconnect? Here’s where to do that.

    https://a.supportally.com/dljQgv

    If you’re still seeing this issue afterwards, please reach out to MonsterInsights Lite support? Here’s the link.

    https://www.monsterinsights.com/lite-support/

    Thanks!

Viewing 1 replies (of 1 total)
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