Lost data after update?

  • With big surprise we noted that ALL settings for the “salesforce-wordpress-to-lead” add-on are gone.
    Our service provider confirms that he has not executed any manual updates or other servicing on our wordpress homepage. They suspect that an automatic update (?) may have corrupted our existing settings for this add-on.

    Anyone experiencing the same effect?
    How to solve without re-entering all settings??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Nick Ciske

    (@nickciske)

    Like many plugins, all the settings are stored in a single option so this can happen.

    Some hosts trim/delete large auto-loaded options.

    Some search/replace operations can corrupt options.

    Sometimes options get corrupted for other reasons, but I’ve never heard of an automatic update breaking the option data.

    Is there data in the salesforce2 option? Does it still exist?

    I assume you have a backup of your site? All you need to do is remove the corrupted option and replace it with the backed up option data.

    An export/import is on the roadmap. Adding a backup of the option data might be something worth looking in to (though the v3 branch, which I’ll release someday) uses posts/post_meta to avoid these issues.

    If you want assistance restoring the data from a backup, let us know:
    https://luminfire.com/support/premium-plugin-support/

    Nick, We experienced same issue. Not sure what the trigger event was –only discovered after I noticed a plugin message stating org ID not set. We’ve been using the plugin for years without issue – great solution but could use details on the correct files and actions required to restore.

    Thanks
    Gary

    Plugin Author Nick Ciske

    (@nickciske)

    To restore from a previous state:

    1. Find a backup with an intact salesforce2 option in the wp_options table
    2. Using PhpMyAdmin, SequelPro, etc. paste the old data over the new data.
    3. Commit your change.
    4. That should do it…

Viewing 3 replies - 1 through 3 (of 3 total)
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