Lost data on my webpage

  • Resolved hering90

    (@hering90)


    4 years, 2 months ago

    Hi,

    after last update joomsport plugin on my web page is lost data. Data is lost when I set new result in matchday.

    Data is set in admin panel, but when I want see a league standing I see league standing without any data.

    On today day we have 120 playing matchday, and all of them I set in admin panel.

    • This topic was modified 4 years, 2 months ago by hering90.
    • This topic was modified 4 years, 2 months ago by hering90.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Author beardev

    (@beardev)

    Hello

    Please make the following actions set:
    – deactivate JoomSport
    – delete JoomSport
    – install the latest version of JoomSport
    – activate again.

    Sometimes it doesn’t update properly. We are not 100% sure why this is happens. This simple actions set shall help.

    Please let me know.

    Plugin Author beardev

    (@beardev)

    hello @hering90

    Did the reinstall help?

    Our recent release has big optimization to increase the Joomsport pages speed. We moved some data from WordPress native tables to our own. So once you update the version it might not recount all the seasons (in case the script ends up with timeout)

    In most of the cases simple reinstall helps to resolve the problem. For bigger databases the special script is required, we help to resolve such cases.

    Please let me know if reinstall solved the issue. Thank you!

    Hello
    For me it is the same as for Hering90
    Deactivate JoomSport, delete JoomSport, install the latest version of JoomSport, activate again – does not work.

    Plugin Author beardev

    (@beardev)

    Hey @dr74

    Can you please contact us via our official Helpdesk?
    We will help, no doubts.

    Thank you!

    Hey
    I’m using the free version

    Plugin Author beardev

    (@beardev)

    This is fine. Please contact us via https://joomsport.com/support/helpdesk.html
    We would like to see the urls, and will provide some additions scripts depending on your situation. Thank you!

    I sent the application
    greetings

    Thread Starter hering90

    (@hering90)

    Greeting,

    I apologize for the late response, I was on vacation.

    I tried to delete and install the new version but nothing changed.

    Plugin Author beardev

    (@beardev)

    Greetings, @hering90
    please contact us via helpdesk. We will fix it for you.
    Thank you!

    Thread Starter hering90

    (@hering90)

    I sent the application @beardev

    Thank you ??

    Plugin Author beardev

    (@beardev)

    All resolved, customer confirmed so i close the ticket.

    sergio1967

    (@sergio1967)

    Hi @beardev,
    I have the same problem and I’m using free version too.

    May I contact your support?
    Thanks. ciao. sergio

    • This reply was modified 4 years ago by sergio1967.
    Plugin Author beardev

    (@beardev)

    Hey Sergio,

    Please welcome to contact us via our official helpdesk if deactivate / remove / install / activate flow didn’t help. It is due to speed optimization we did in the latest release.

    We have the solution for such cases but need to explore each case.
    Thank you!

    sergio1967

    (@sergio1967)

    hi @beardev,
    just one doubt before starting with deactivate/remove/install/activate flow.

    I have 3 seasons data into my site (form 2019/2020 on…): what about my data?
    There is some risk to loss them removing Joomsport and re-installing again?

    Because removing procedure ask me a confirmation to remove Joomsport and its data.
    I don’t want to loose my data…
    Thanks. ciao.

    sergio1967

    (@sergio1967)

    ops…

    after deactivate Joomsport plug-in (and stopping before remove it…), I have activated it.
    Now I have all data: so a simple deactivate/activate action solved the problem.

    Many thanks. Ciao. Sergio.

Viewing 15 replies - 1 through 15 (of 17 total)
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