Lost email subscribers

  • Resolved c

    (@igneous)


    4 years, 2 months ago

    I’ve been having some server/site issues this week and jetpack was one of them. I reinstalled the plugin and re-authorized and seem to have lost email subscribers.
    I’m not sure if I connected it to the wrong wordpress.com account(because of course I have a couple ugh), or what. I tried to disconnect and connect to the other wordpress account I have but that didn’t seem to make a difference.
    When I look at the widgets page and look at the subscriber count it’s a bit over 2,000, where last week it was 48,000. I’m not sure what to do about this or how to even look into the problem. Thanks

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  • Plugin Support darnelldibbles

    (@darnelldibbles)

    Hi there,

    What is the URL of the site in reference? This sounds like a potential identity crisis issue where there is now two blog IDs for the same site:

    https://jetpack.com/support/safe-mode/

    Once you provide the site URL, I can verify and potentially fix that issue for you.

    Please let me know, thanks!

Viewing 1 replies (of 1 total)
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