Lost my old featured images

  • Before using this plugin, all my old posts had a featured image. Now, they don’t have any. Uninstalling with the option “delete all data” didn’t help. 25$ for a disaster.

    No reply from support for a couple of weeks.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    Really sorry to hear about the troubles you’ve had with our plugin, that’s definitely not the experience we aim for our users to have.

    Just as a reminder for next time, we do offer a free trial version so you can test the plugin and see if it meets your needs before making any purchase.

    I appreciate your patience and am sorry for the hassle.

    Thread Starter stefanolodola

    (@stefanolodola)

    Oh yeah my fault that I bought it

    I understand that you are concerned about the loss of the featured images from your old posts. However, I would like to clarify that our plugin does not have the capability to delete any images from your website.

    The plugin is designed to enhance the functionality of your site, not to remove content. When uninstalling the plugin and selecting the “delete all data” option, this simply removes the specific information and settings of the plugin, it does not affect in any way the images or existing content on your site.

    Therefore, the issue you are experiencing seems to be an isolated incident that requires further investigation.

    As we are committed to customer satisfaction, we want to inform you that we have refunded your money.

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
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