Lost order

hello team,

why do I like to lose my order on the web?

### WordPress Environment ###

Home URL: https://virtualrun.id
Site URL: https://virtualrun.id
WC Version: 3.5.1
Log Directory Writable: ?
WP Version: ? 4.9.8 - There is a newer version of WordPress available (5.1.1)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.40 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.7.26
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.7
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 844.80MB
Database Data Size: 551.44MB
Database Index Size: 293.36MB
wp_woocommerce_sessions: Data: 156.73MB + Index: 8.50MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 3.52MB + Index: 1.52MB
wp_woocommerce_order_itemmeta: Data: 23.56MB + Index: 21.06MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
payment_confirmation: Data: 0.54MB + Index: 0.16MB
rangking_cancer_run2: Data: 0.00MB + Index: 0.00MB
rangking_earth_run: Data: 0.00MB + Index: 0.00MB
rangking_girl_power_run: Data: 0.00MB + Index: 0.00MB
rangking_hari_jantung: Data: 0.00MB + Index: 0.00MB
rangking_merdeka_run: Data: 0.00MB + Index: 0.00MB
rangking_motherrun: Data: 0.00MB + Index: 0.00MB
rangking_novorun: Data: 0.00MB + Index: 0.00MB
rangking_rhino_run: Data: 0.00MB + Index: 0.00MB
rangking_rhino_run2: Data: 0.00MB + Index: 0.00MB
rangking_tiger_run: Data: 0.00MB + Index: 0.00MB
rangking_valentine_run: Data: 0.00MB + Index: 0.00MB
subscriber_vri: Data: 0.00MB + Index: 0.00MB
table_rangking_hari_jantung: Data: 0.04MB + Index: 0.00MB
table_rangking_rhino: Data: 0.07MB + Index: 0.00MB
upload_runners: Data: 9.21MB + Index: 0.78MB
view_cek_brilife: Data: 0.00MB + Index: 0.00MB
view_data_upload_10k_run_for_mother_2017: Data: 0.00MB + Index: 0.00MB
view_data_upload_30_days_ramadhan_challenge: Data: 0.00MB + Index: 0.00MB
view_data_upload_30_days_ramadhan_challenge_2018: Data: 0.00MB + Index: 0.00MB
view_data_upload_5k_childrens_cancer_charity_run: Data: 0.00MB + Index: 0.00MB
view_data_upload_5k_world_heart_day_run: Data: 0.00MB + Index: 0.00MB
view_data_upload_5_k_novorun_2017: Data: 0.00MB + Index: 0.00MB
view_data_upload_asian_games_splash_run_2018_5k: Data: 0.00MB + Index: 0.00MB
view_data_upload_bni_72_virtual_run: Data: 0.00MB + Index: 0.00MB
view_data_upload_brilife_virtual_run_2018: Data: 0.00MB + Index: 0.00MB
view_data_upload_earth_hour_night_run_and_cycle_2018: Data: 0.00MB + Index: 0.00MB
view_data_upload_elephantastic_run: Data: 0.00MB + Index: 0.00MB
view_data_upload_energi_asia_run_2018: Data: 0.00MB + Index: 0.00MB
view_data_upload_gelora_obor_run_18k: Data: 0.00MB + Index: 0.00MB
view_data_upload_indonesia_merdeka_run_2017: Data: 0.00MB + Index: 0.00MB
view_data_upload_indonesia_merdeka_run_2018: Data: 0.00MB + Index: 0.00MB
view_data_upload_lari_1000_bulan: Data: 0.00MB + Index: 0.00MB
view_data_upload_palu_charity_run: Data: 0.00MB + Index: 0.00MB
view_data_upload_pelaribaik_vol_1: Data: 0.00MB + Index: 0.00MB
view_data_upload_pelari_baik_vol1: Data: 0.00MB + Index: 0.00MB
view_data_upload_pulang_kampung_run: Data: 0.00MB + Index: 0.00MB
view_data_upload_run_rhino_run_2017: Data: 0.00MB + Index: 0.00MB
view_data_upload_voyage_to_indonesia_run_2018: Data: 0.00MB + Index: 0.00MB
view_rangking_30_days_ramadhan: Data: 0.00MB + Index: 0.00MB
wp_aryo_activity_log: Data: 1.52MB + Index: 0.00MB
wp_commentmeta: Data: 0.05MB + Index: 0.03MB
wp_comments: Data: 22.56MB + Index: 19.09MB
wp_datalist: Data: 0.00MB + Index: 0.00MB
wp_failed_jobs: Data: 0.00MB + Index: 0.00MB
wp_gf_addon_feed: Data: 0.00MB + Index: 0.00MB
wp_gglcptch_whitelist: Data: 0.02MB + Index: 0.02MB
wp_layerslider: Data: 0.05MB + Index: 0.00MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB
wp_litespeed_optimizer: Data: 0.00MB + Index: 0.00MB
wp_mailchimp_carts: Data: 1.08MB + Index: 0.00MB
wp_mail_bank: Data: 0.00MB + Index: 0.00MB
wp_mail_bank_logs: Data: 0.00MB + Index: 0.00MB
wp_mail_bank_meta: Data: 0.33MB + Index: 0.01MB
wp_ms_snippets: Data: 0.00MB + Index: 0.00MB
wp_nm_personalized: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 27.45MB + Index: 3.41MB
wp_postmeta: Data: 135.69MB + Index: 140.38MB
wp_posts: Data: 23.55MB + Index: 11.06MB
wp_pum_subscribers: Data: 0.00MB + Index: 0.00MB
wp_queue: Data: 6.52MB + Index: 0.00MB
wp_rg_form: Data: 0.00MB + Index: 0.00MB
wp_rg_form_meta: Data: 0.03MB + Index: 0.00MB
wp_rg_form_view: Data: 0.02MB + Index: 0.01MB
wp_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB
wp_rg_lead: Data: 1.86MB + Index: 0.17MB
wp_rg_lead_detail: Data: 3.52MB + Index: 8.09MB
wp_rg_lead_detail_long: Data: 0.00MB + Index: 0.00MB
wp_rg_lead_meta: Data: 0.38MB + Index: 0.18MB
wp_rg_lead_notes: Data: 0.00MB + Index: 0.00MB
wp_signups: Data: 0.39MB + Index: 0.18MB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB
wp_snippets: Data: 0.00MB + Index: 0.00MB
wp_social_users: Data: 0.02MB + Index: 0.01MB
wp_termmeta: Data: 0.00MB + Index: 0.01MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.22MB + Index: 0.14MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_usermeta: Data: 65.61MB + Index: 58.17MB
wp_users: Data: 4.52MB + Index: 5.55MB
wp_user_registration_sessions: Data: 0.00MB + Index: 0.00MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
wp_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
wp_wfBlockedIPLog: Data: 0.15MB + Index: 0.11MB
wp_wfBlocks7: Data: 0.85MB + Index: 0.47MB
wp_wfConfig: Data: 1.40MB + Index: 0.02MB
wp_wfCrawlers: Data: 0.04MB + Index: 0.02MB
wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB
wp_wfFileMods: Data: 8.19MB + Index: 1.73MB
wp_wfHits: Data: 1.52MB + Index: 0.22MB
wp_wfHoover: Data: 0.00MB + Index: 0.00MB
wp_wfIssues: Data: 0.27MB + Index: 0.07MB
wp_wfKnownFileList: Data: 4.10MB + Index: 0.53MB
wp_wfLeechers: Data: 1.52MB + Index: 0.00MB
wp_wfLiveTrafficHuman: Data: 4.30MB + Index: 5.93MB
wp_wfLocs: Data: 0.24MB + Index: 0.05MB
wp_wfLogins: Data: 10.52MB + Index: 4.03MB
wp_wfNotifications: Data: 0.00MB + Index: 0.00MB
wp_wfPendingIssues: Data: 0.00MB + Index: 0.01MB
wp_wfReverseCache: Data: 0.11MB + Index: 0.04MB
wp_wfScanners: Data: 0.06MB + Index: 0.08MB
wp_wfSNIPCache: Data: 0.77MB + Index: 0.91MB
wp_wfStatus: Data: 0.77MB + Index: 0.29MB
wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB
wp_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
wp_wpml_mails: Data: 27.38MB + Index: 0.06MB
wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB
wp_yoast_seo_links: Data: 0.01MB + Index: 0.00MB
wp_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

acf: 1
acf-field-group: 1
attachment: 5530
custom_css: 1
custom-css-js: 3
customize_changeset: 17
nav_menu_item: 11
page: 36
popup: 2
popup_theme: 6
popupbuilder: 2
post: 63
postman_sent_mail: 6
product: 40
product_variation: 17
revision: 5004
shop_coupon: 127
shop_order: 40840
shop_webhook: 1
user_registration: 2
wbcr-snippets: 1
wcpa_pt_forms: 2
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Akismet Anti-Spam: by Automattic – 4.1.1
Contact Form 7: by Takayuki Miyoshi – 5.1.1
Simple Custom CSS and JS: by SilkyPress.com – 3.25
GetBowtied Tools: by GetBowtied – 2.3.3
Google Captcha (reCAPTCHA) by BestWebSoft: by BestWebSoft – 1.43
WPBakery Page Builder: by Michael M - WPBakery.com – 5.5.4
Midtrans - WooCommerce Payment Gateway: by Midtrans – 2.12.0
Nextend Social Login: by Nextendweb – 3.0.19
OneSignal Push Notifications: by OneSignal – 1.17.2
Popup Maker: by WP Popup Maker – 1.8.5
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.1.3

Shipper Woocommerce Plugin: by Shipper – 2.0.0.3 – Not tested with the active version of WooCommerce
N-Media WooCommerce PPOM: by Najeeb Ahmad – 17.2
WooCommerce: by Automattic – 3.5.1 – 3.6.2 is available
Wordfence Security: by Wordfence – 7.2.5
Yoast SEO: by Team Yoast – 11.0
WP Mail Logging: by Christian Z?ller – 1.9.1
WP Mail SMTP: by WPForms – 1.4.2
WP Maintenance Mode: by Designmodo – 2.2.3
Smush: by WPMU DEV – 2.9.1
WPS Hide Login: by WPServeur
NicolasKulka
tabrisrp – 1.5.2.1

YITH Donations for WooCommerce: by YITH – 1.1.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: IDR (Rp)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #4 - /join-a-race/
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: The Retailer
Version: 2.9.1
Author URL: https://www.getbowtied.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: theretailer/woocommerce/archive-product.php
theretailer/woocommerce/content-product.php
theretailer/woocommerce/content-product_cat.php
theretailer/woocommerce/content-single-product.php
theretailer/woocommerce/global/breadcrumb.php
theretailer/woocommerce/loop/orderby.php
theretailer/woocommerce/loop/price.php
theretailer/woocommerce/loop/result-count.php
theretailer/woocommerce/myaccount/dashboard.php
theretailer/woocommerce/myaccount/downloads.php
theretailer/woocommerce/myaccount/e-bib.php
theretailer/woocommerce/myaccount/form-edit-account.php
theretailer/woocommerce/myaccount/form-edit-address.php
theretailer/woocommerce/myaccount/form-login.php version 3.4.0 is out of date. The core version is 3.5.0
theretailer/woocommerce/myaccount/my-address.php
theretailer/woocommerce/myaccount/orders.php
theretailer/woocommerce/myaccount/view-order.php
theretailer/woocommerce/single-product/price.php
theretailer/woocommerce/single-product/product-image.php version 3.3.2 is out of date. The core version is 3.5.1
theretailer/woocommerce/single-product/product-thumbnails.php version 3.3.2 is out of date. The core version is 3.5.1
theretailer/woocommerce/single-product/rating.php
theretailer/woocommerce/single-product/related.php
theretailer/woocommerce/single-product/short-description.php
theretailer/woocommerce/single-product/tabs/description.php
theretailer/woocommerce/single-product/tabs/tabs.php
theretailer/woocommerce/single-product/title.php
theretailer/woocommerce/single-product/up-sells.php
theretailer/woocommerce/single-product.php

Outdated Templates: ?