Lost Password and Register Redirect

To add: here is the link the site

https://bassinonabudget.com/

Hi @heygirlmarketing,

Just to check, have you tried conflict testing to be sure about the tool causing this? WooCommerce doesn’t come with the wishlists feature, so you might have another tool with that feature that’s causing the issue.

Here’s how to do a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Let us know what you find out when you perform the test.
Thanks.

Hi @heygirlmarketing,

We’ve not heard back from you in a while. So, we were checking if you were able to make some headway with the issue. Kindly update us.

Thanks.

Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks.

Hello,

Just checking to see if I can still respond. I did not conflict test but the issue occurs even if Woocommece is the only plug in activated so I still think it’s woocommerce.

Let me know if that makes sense or if my thought process is off.

Thanks

Thanks for getting back.

I see that the forum register link is https://bassinonabudget.com/forum-register/
The lost password link also seems okay : https://bassinonabudget.com/wp-login.php?action=lostpassword

In my previous checks when sending the earlier replies, I recall that the URL of the lost password link had wishlist as part of the URL.

So, it seems that you were able to resolve the issue based on the URLs. Or does the issue still persist?

Thanks.

Abwaita,

Thanks so much for checking. Th reason it is probably working now is because I disabled Woocommerce. It seems the Woocommerce app is causing the issue. I think it’s something in the settings of the site somewhere.

We are using Dokan for vendors and the template is Revo by Themeforest.net

I was thinking the issues lies with Dokan because the forgot password for the BB Forum was redirecting to the vendor account page. Yes previously the wp-admin lost password was routing to the wishlist (which I thought was Woocommerce).

Someone else mentioned checking the YITH WooCommerce Wishlist. I was advised to check settings but I didn’t see anything that was obvious.

I checked in the Dokan plugin settings for vendors under the page settings for the vendor. Here’s an example:

https://pasteboard.co/K87Qwoo.jpg

I am lost at this point. I might have to just start the site over. I could restore to a previous backup but I am wondering if it’s malware and don’t want to risk not scrubbing the site.

I activated Woocomerce so if you can please check the lost passwords and or register links for the following pages:

https://www.bassinonabudget.com/wp-admin (this one is directing to the vendor accounts but it should be for the lost password for wordpress admin)

https://bassinonabudget.com/forum-register/ (forum register link links to the vendor account, which is for the marketplace but needs to be for the forum)

One thing I was wondering was the account set up options in wordpress like this, maybe that has something to do with it:

https://pasteboard.co/K87ULsv.jpg

Basically I am confused at how to get all the different accounts to work without clashing with each other. There will be wordpress admins, bb forum users, and users who can become vendors to sell on this site.

It seems the lost passwords and register features are getting mixed up.

Any advice may be helpful. Thanks!

Hi @heygirlmarketing,

Thanks for your clarification.

I checked the links (https://www.bassinonabudget.com/wp-admin and https://bassinonabudget.com/forum-register/) but I see that they are working fine on my end.

Maybe you could try clearing the cache on your browser and checking if you’re still facing an issue with those links.

Let us know how it goes.
Thanks.