Lost Password Email link issue

  • I have used the uncanny-learndash-toolkit on my site. But i am facing an issue with lost password reset link. When I am sending the lost password request then one reset password email is coming with the below message there is no such links by which I can change my password.

    “Someone has requested a password reset for the following account: https://trtsonline.com/devsite/ Username: ****** If this was a mistake or you didn’t request a change, you can safely ignore this email. To reset your password, visit the following address: ”

    Please look into my issue as soon as possible.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Uncanny Owl

    (@uncannyowl)

    Hi, it looks like the login page isn’t set in the settings for the Front End Login module or it’s set to your homepage. Can you make sure you have a login page with our ui shortcode for login, that it’s selected in the Front End Login module settings and that the page is excluded from any caching? Once that’s done, let us know if you’re still having the issue.

    Thread Starter pranay003

    (@pranay003)

    Everything is set correctly. If you want then I can provide you the website back-end login details. Please confirm. And also take it urgent basis please.

    Plugin Author Uncanny Owl

    (@uncannyowl)

    If you have our Pro plugin, definitely log a ticket on our website with access info and we can take a look for you.

    I’m afraid we aren’t able to provide on-site support for the free plugin. I might suggest trying a different page for the ui shortcode then (maybe you’re trying to use something that’s an endpoint for another plugin and it’s conflicting?) and change the page setting accordingly in the Front End Login module.

    Thread Starter pranay003

    (@pranay003)

    Okay we are creating the ticket on the plugin website. Thanks for helping us.

    Thread Starter pranay003

    (@pranay003)

    But there is a problem i didn’t use pro version. So, can you please help me out?

    Plugin Author Uncanny Owl

    (@uncannyowl)

    I’m afraid we aren’t able to provide site-specific support, as in actually logging into your website and checking things, with the free version. For us there’s a liability concern, plus there are 10k+ users of this plugin and we unfortunately don’t have the resources to provide that level of support. There is no known global issue and wouldn’t be on the plugin side; this issue is specific to your environment.

    What were the results when you tried the steps I mentioned above?

Viewing 6 replies - 1 through 6 (of 6 total)
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