Lost password email link redirects to lost password page – except in Firefox

Hi @lockoloop

Sorry to hear about the troubles you are facing with users being unable to reset the lost password page, and that too in certain browsers. I tried creating a test account in your site and was able to replicate the issue myself.

I did some research for you, and based on my findings, this definitely appears to be an issue with WooCommerce itself. I can think of two potential reasons that might trigger the issue:

• Do you have any security/anti-spam/CAPTCHA plugins or systems in your site? They might be trying to erroneously protect that page, causing the issue. I know you mentioned doing a conflict test, but I’d take another look to see if something like this is present
• Do you have any server-side caching set up in your site (like varnish for instance)? If so, could you temporarily disable it or set rules to prevent your my account page from being cached? I doubt this might be the cause of the issue in this specific case, but it’s still worth trying.

In any case, I’d recommend reaching out to the good folks at WooCommerce support about this issue, this seems to come up quite often for them, and they might have a handy solution. Please post your issue here: https://www.ads-software.com/support/plugin/woocommerce/

I hope this helps!

Hi Hari,
Thanks for your reply.
I really disabled all the plug-ins except for THE Woocommerce plugin this time (including Woocommerce blocks for instance), to make sure, and the problem still happens.
As for the server cache, I’ll have to ask my boyfriend since I’m not knowledgeable about that.
In any case, I’ll post on the Woocommerce forum, thanks!