Lost Password – For User Not working

Hi jjnetwork,
Thanks for your message.

This was reported recently here: https://www.ads-software.com/support/topic/user-registration-for-user-not-working which I see you’ve also commented on.

I’ll close this thread so please keep an eye on the above thread for updates.

Thanks,
Jack

No worries. Thanks for attending this issue.

Cheers

Hi Jack,

Re: Password recovery notification, I tried the latest version (1.3.4) but the password recovery notification function is still not working.

I cannot see anything relating to this function being fixed in the changelog.

Welcome email is working fine.

Thank you

Hi jjnetwork,
I’ve tested in the latest version and it’s working fine for me.
Can you post some screenshots for me? Can you provide:

• Two of the WYSIWYG editor when editing the notification – one from the ‘Visual’ tab and one from the ‘Text’ tab.
• One of the email that you receive for the notification

Once I can see these I should be able to narrow down what might be causing the issue.

Thanks,
Jack

Hi Jack,

Thanks for your response. Would you mind sharing your email with me so that I can send the screenshots to you?

Thank you

Hi jjnetwork,
Sure.

Please go to my website and send me an email from there.

Thanks,
Jack

This should now be fixed in the latest release, available shortly.
Please have a read through the Changelog for anything that may effect you.

Thanks,
Jack

Hi Jack,

Thanks for the update. I just tried the version 1.3.5, unfortunately it still hasn’t fixed my issue. I’m receiving a standard WP default password reset email. Not exactly sure what the problem is.

Welcome email notification is working absolutely fine.

Appreciate your assistance.

Thank you

Hi jjnetwork,
Thanks for the update.

Are you able to provide me a login to a site with no other plugins enabled except for BNFW and the Twenty Fifteen theme installed that you’ve tested this on and can confirm that it’s still an issue?

You can send me the details through the contact form on my website.

Thanks,
Jack

Hi Jack,

Thanks for your great help. Unfortunately, I cannot share the login details at this stage. Is there anyway that you can troubleshoot this without providing the login detail?

I have tested the other notifications, all seems to work fine. Recovery password is the exception.

Thank you

Hi jjnetwork,
I’d love to however, at this stage, I would really need to see the site in question in order to troubleshoot fully.

Short of the above steps for diagnosing the problem and trying to re-create it in my own environment, there’s only so much I can do without seeing the site in question.

Hope this helps and please let me know if I can take a look at the site.

Thanks,
Jack

Hi Jack,

Thanks for your help. I have managed to resolve the issue myself. It was conflicting with the Clean-login plugin.

Awesome plugin! Thanks for developing & sharing this wonderful plugin.

Thank you