Lost Password/Retrieval Not Working

The aforementioned issue has been ongoing for several weeks now, which is affecting business.

Here is what I did today.

1. 10:17am Pacific: I created a user account for myself.
2. 10:22am Pacific: I received the new profile notification email and clicked the link to set my new password.

In the image link below, you will see that I received an error message telling me that the link was invalid. It expired in 5 minutes???

https://www.dropbox.com/s/wv3bmj1lhu1il6t/Screenshot%202015-09-18%2010.22.59.png?dl=0

At any rate, I made a second attempt by going through the reset steps again. Clicked the link in the second email and BAM! Same message! Subscribers are caught up in an endless loop that is ONLY resolved when I (as admin) enter a new password via their profile.

This will not do, and I need resolution as soon as possible.

Thanks so much for your kind attention to this matter.