Lost QSM

After this update, there isn’t the QSM in the list of plagins in WordPress’s control panel

Hi @nobody3009

It is a bit hard to answer why you are experiencing this issue
The best advice I can give is the standard fault finding and fixes.
I first advise you to clear the cache and cookies. You can also try to reset your permalinks and try again.
The issue could also be due to a theme or plugin conflict

Themes:

As a test, switch to a default theme such as twenty-twenty and see if this fixes it.

Plugins:

If that doesn’t work, also deactivate all plugins apart from QSM and see if this fixes. if it does, re-enable one at a time to see which is causing the error.
If you cannot do this to your site (say because it is live) then use the ‘troubleshooting’ features of this plugin to let you test without affecting other users

https://en-gb.www.ads-software.com/plugins/health-check/

You can also follow the instruction given in the below link.

https://quizandsurveymaster.com/how-to-identify-theme-plugin-conflict-with-qsm/

Let me know if you still face the same issue.

Regards,
Sumit

I tried all your advices without success.
The problem is that it seems like QSM is uninstalled.
Isn’t visiable on the page but the disturbing problem is that there isn’t in the list of installed plagins.
I tried to re-install QSM from the beginning but i received an error message that the directory already exists.

More help?
Can i at least restore the questions bank?

Many thanks!

Hi @nobody3009

Please try to upload the QSM plugin via FTP and then check.

Let me know if you need more help.

Regards,
Sumit

I upload the QSM plugin via FTP and evrything restored.

Many thanks!