Lost Settings

Also, is there a way to secure the process of adding a review using CAPTCHA or something similar?

Hi John,

I’m sorry to hear about the lost settings. I imagine you updated from quite an old version. Nevertheless, there should still have been no issue with the settings. Perhaps the update did not download or complete correctly. Either way, I’m glad you’ve got it mostly resolved.

For the remaining issue(s), I think the styling one may be related to the fact that we updated the names of the classes of some elements (to make them uniform across the board) with the big 3.0.0 update last year. Do you know if the previous manager had perhaps added some custom CSS? If so, it might just need to be updated to match some new class names. If you find the old CSS, you could share it and I’ll update it as necessary.

As for the content not showing, if you look at the source code for the reviews, the div that houses the content is being added, but just not populated with anything. With that in mind, could you please share exactly which widgets you are using? Also, if you add the [ultimate-reviews] shortcode to a new test page, does the content for those reviews show there?

I was able to successfully add the shortcode to a page. I will work on resetting or replacing the widgets and then look for custom CSS.

Thanks

The review text is displaying now, but wrong CSS.

In the theme, under “Additional CSS”, I found .ewd-urp-review-body with color: white

Viewing source, there is an outer div with class ewd-urp-review-body. But the p tag containing the actual text has a gray color coming from the .ewd-urp-review-body in ewd-urp.css

OK, the outer div also has an id, and the CSS is pulling from there as it should. It looks like the id ends with the Post ID, in this case 354.

If you have a quick fix I’ll take it, but I think with some digging around I’ll figure it out.

Thanks

Hi John,

I’m very sorry, but I did not see your follow-up reply. It looks like you already sorted the issue with the gray text (I can see, in the source code of your page, the CSS you added inline to make the text white). Just for reference, we have list of the most common CSS selectors in our documentation, here:

https://doc.etoilewebdesign.com/plugins/ultimate-reviews/user/styling/css

Also, just to address your second question, the captcha is a feature of the premium version, discussion of which is prohibited in these forums (https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products). If you could please contact us via our support center (https://www.etoilewebdesign.com/support-center/), we’d be happy to provide more info about that feature.

Thanks, something must have gone wrong with the update because I had to download the plugin and manually upload the files to a fresh plugin folder. After that, custom CSS worked. I also had to over-ride a PHP template and remove code that was adding an “id=xxx” to a div. The id had default CSS that was taking precedence over my custom CSS.

I have removed the submit-review shortcode for now, as the display of reviews for this site seem static. It’s a site I’m hosting for my cousin’s business, if he decides to make better use of your plugin, then I’ll contact you regarding your premium offer.

Thanks again