Lost stats – recovery request

  • Resolved smochi

    (@smochi)


    9 years, 1 month ago

    Hi there

    Today jetpack and wordpress.com had an error connecting and alerted me to disconnect jetpack and then reconnect in order to display stats again.

    I did this, and to my horror it erased all of our stats. I’m praying there is some way you can recover them for us?

    Please help!

    Website is 360niseko.com

    Thanks

    https://www.ads-software.com/plugins/jetpack/

Viewing 4 replies - 1 through 4 (of 4 total)

  • Bro i also Face Same issue On my site Apptricker? Is there anyone who solve this issue

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL, staging.360niseko.com .

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @rahul prahlad Could you please start your own thread, as per the Forum Welcome?
    https://www.ads-software.com/support/plugin/jetpack#postform

    Thank you!

    Thread Starter smochi

    (@smochi)

    Jeremy – you are a legend. Thanks so much it’s working great

Viewing 4 replies - 1 through 4 (of 4 total)
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