lost the account information during migration

  • Resolved dougrooney

    (@dougrooney)


    7 months ago

    Hi, I’m working with a customer of yours, Design710.com. I’ve rebuilt their website and will be maintaining it moving forward. Soon, I will be migrating it to my preferred hosting provider. Long story short, I don’t have their license key and this transition has not been harmonious. So I’m not likely to get that info from the previous designer. plugin ID: 2869, Site ID: 12874642. I really rather not buy another license as this isn’t a high paying gig. I going to provide a screen shot that shows everything Ive got. Ive marked my staging site lmihc.cloudaccess.host as a duplicate of design710.com but I still need to enter the License key on the Primary site.

    https://drive.google.com/file/d/1KSpFyYSeD1uqBFZ4UKocmwyd_-LgMWxo/view?usp=sharing

    Thanks
    Doug Rooney
    267-226-5669
    [email protected]

    The page I need help with: [log in to see the link]

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  • Plugin Author 5 Star Plugins

    (@5starplugins)

    Hi @dougrooney this forum is for free support only… For premium support, please use the plugin’s contact form, or our support form at https://support.5starplugins.com/ and click on Email Support in the top menu, we can verify your information, and provide you with the license key. However, it should work once you migrate the domain over and go live on the main domain again, the license will remain active as shown in the screenshot you shared. I would recommend removing that screenshot from your post above as it has client data in it…

Viewing 1 replies (of 1 total)
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