Lost your password doesn’t work

  • Resolved fabiogentili

    (@fabiogentili)


    4 years, 6 months ago

    When i click to the link sent by system to reset the password i got this error message

    “Error: This Reset key is invalid or no longer exists. Please reset password again!”

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor genetech

    (@genetech)

    Hi,

    We tried registration on your website with “[email protected]” but we didn’t receive any verification or confirmation email. Please make sure emails are working on your website. Also, please try disable any security or cache plugin you have installed to verify this isn’t a plugin conflict issue.

    Thanks

    Thread Starter fabiogentili

    (@fabiogentili)

    Thank you for your reply.
    Email are working fine on my site, sometimes goes in spam folder.
    I received an email from the site about your registration.

    Thread Starter fabiogentili

    (@fabiogentili)

    I have also disabled Hummingbird, just in case. But it doesn’t work anyway

    Thread Starter fabiogentili

    (@fabiogentili)

    so… any news about this issue ?

    Plugin Contributor genetech

    (@genetech)

    We have tested this in our testing environment, forgot password is working fine for us. Please share your website details via our contact form here. So we can check and debug the issue.

    Thread Starter fabiogentili

    (@fabiogentili)

    i’ve asked to the server maintenance to flush the cache for me and now it’s working properly

Viewing 6 replies - 1 through 6 (of 6 total)
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