• I have tried the “Lost your password” feature and it says it has sent me an email, but it is not showing up in my email. I’ve tried looking at my email servers site, checked my spam folder etc. I am not advanced enough to do the other ways of resetting a password and so I’m just stuck

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Have you tried:
    -deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – To rule out any theme-specific issue, try switching to the unedited default theme (Twenty Twelve) for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive). Read “How to deactivate all plugins when you can’t log in to wp-admin” if you need help.
    – if the above steps don’t help, it could be a server/hosting issue.

    Also, have a read of this codex at E-mailed passwords are not being received.

    Also, ask your hosting provider if any of their SMTP filtering rules have changed recently.

    I have repeatedly asked for a password to be emailed to me…and I have received nothing. Exceedingly irritated.

    If you require more assistance than that already provided in this topic then, as per the Forum Welcome, please post your own topic instead of tagging onto someone else’s topic.

    I am now closing this 10 month old topic as it references an older version of WordPress.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Lost your password link – not receiving reset email’ is closed to new replies.