Love it But Doesn’t Load

We have had a terrible time reaching support for the past several months – so this may be an easy fix, but it has been very bad for our site. The galleries don’t load at all when the page is accessed, but then they do when the page is refreshed. It happens to everyone and having sent many emails and requests for a response, we are giving up. It reflects terribly on our business. So… it looks great when it loads, but if our visitor doesn’t hit “refresh” then it just fails to load. As to what we have tried, we have disabled cache, minify, etc., changed settings, and more. It would be a great plugin – except that it doesn’t load – which makes it miserable.