Love Ninja forms, support has issues

  • We love Ninja forms, BUT we have been going back and forth with Ninja’s support for 6 weeks on file uploads direct to amazon S3. Initially they were responsive from one day to the next, or 2 days… But, we kept getting the same questions from different techs, basically starting over each time we emailed for an advanced continuing support request. Several times we requested to setup a remote session and sent several recaps of the situation. We created logins to all sources necessary so they could troubleshoot on their own. And, we’re still stuck…we’d love to hear back from them to follow-up on this or at least an email saying it wont’ be fixed and a refund on the purchases we made…

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  • Thread Starter corijanel

    (@corijanel)

    So, we moved to Amazon S3 and instantly all worked.

    Ninja Forms support through this was tuff with always starting over, but when I sent the review above to their director of happiness, he got on track and stuck with us to figure out the issues. We still give them 5 stars, but don’t recommend using them with Godaddy or Godaddy wordpress hosting. Generally we are godaddy wordpress hosting fans as it keeps clients from doing anything “problematic” through the dashboard, but we like NinjaForms more than Godaddy wordpress hosting…so Amazon S3 with Ninja works great.

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