Brad Smith

User reported error appeared when clicking ‘checkout’. Tried several times.

Cart showed these zero/zero entties as completed transactions. No confirmation emails sent though.

Seems a zero-qty/no-item-selected cart entry would be invalid.

Sry was unclear. The zero-dollar/zero-qty cart items were invalid. Result from user trying to work around error. One zero/zero for each attempt.

Clicked cancel for those zero/zero lines when I logged in under their account. Was then able to complete transaction they were attempting.

User reported “Error 525: Unable to create order. Please try again.”

Tried to reproduce under their login with no error. Transaction was successful. User did have several zero-item/zero-dollar cart entries. Maybe cart got confused?

Shipping is enabled but not calculated. Setup as ‘free’ with “to be quoted” label. Site is B2B PO-based.

At time of error Genesis Extender was only non-updated item.

Waiting to hear if others report errors.

System status report

### WordPress Environment ###

Home URL: https://wf.southeasternproducts.com
Site URL: https://wf.southeasternproducts.com
WC Version: 2.5.5
Log Directory Writable: ?
WP Version: 4.5.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.4.43
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
SUHOSIN Installed: –
MySQL Version: 5.5.42
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 2.5.5
:
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_termmeta: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?

### Active Plugins (22) ###

Gravity Forms: by rocketgenius – 1.9.19
Enable Media Replace: by M?ns Jonasson – 3.0.4
Export Users to CSV: by Ulrich Sossou – 1.0.0
Genesis Connect for WooCommerce: by StudioPress – 0.9.8
Genesis Extender: by The Cobalt Apps Team – 1.6.5
Genesis Simple Hooks: by Nathan Rice – 2.1.2
Genesis Visual Hook Guide: by Christopher Cochran – 0.9.5
Jetpack by WordPress.com: by Automattic – 4.0.2
Manage Notification E-mails: by Virgial Berveling – 1.2.0
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
Search By SKU - for Woocommerce: by Matthew Lawson – 0.6.1
Sidebar Login: by Mike Jolley – 2.7.3
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri
INC – 1.7.17

Themedy Visual Designer: by Themedy – 1.1.6
Unattach and Re-attach Media Attachments: by davidn.de – 1.2
WooCommerce Catalog Visibility Options: by Lucas Stark – 2.8.0
WooCommerce Product Add-ons: by WooThemes – 2.7.17
WooCommerce Sequential Order Numbers: by SkyVerge – 1.6.1
WooCommerce Simply Order Export: by Ankit Gade – 2.0.7
WooCommerce: by WooThemes – 2.5.5
WooThemes Helper: by WooThemes – 1.6.2
WP-Mail-SMTP: by Callum Macdonald – 0.9.5

### Settings ###

Force SSL: –
Currency: USD ($)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ?
API Version: 3.1.0

### WC Pages ###

Shop Base: #359 - /
Cart: #378 - /cart/
Checkout: #380 - /checkout/
My Account: #361 - /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Clip Cart Child Theme
Version: 1.3.2
Author URL: https://themedy.com
Child Theme: ?
Parent Theme Name: Genesis
Parent Theme Version: 2.2.7
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

Mixed up Gravity Forms file upload field with Advanced file upload field.

@nathan Got several B2B sites which need a high-level of control over user communications. Your workaround is appreciated.

Dude. This is so rocking awesome!

Jeremy, your plugin is going to make site updates so much easier. Thank you for your time and talent in creating this masterpiece.

There is one downside… clearly now see how many sites (some abandoned but not killed) are lacking in their updates. Ugh. I’m off to update’ville.

Hey Jeremy, clicked JSON API. There is a ‘deactivate’ button so I guess its live now (or was live from previous 500-error click). From this screen then clicked ‘configure’ and ‘save configuration’. However, unclear on the next step.

Got the 500 Internal Server Error immediately after clicking the activate link while using Chrome. Front-end stayed up with no issues. Only admin admin back-end was down.

Chrome ’empty cache + hard reload’ unsuccessful to access admin. Able to open admin in another browser. Cleared Chrome history and then able to access admin.

The ‘Site Management’ is now missing from the module list. Gremlins must have eaten it. Now fearful of that gremlin-infested activate button.

WP 4.1, PhP 5.3, MySql 5.5.32

@jeremy Herve, link to server log sent via jetpack support contact form.

Hey Mortydot thanks for posting this fix. Very much appreciated.

Is there a way to cycle back to a clean url?
Not appended with “/?random_cach_fix=414272794612”

Do you know if a fix will be incorporated into a future plugin update?

Hey Sumim, I’m using the Catalog Visibility Options extension. I added the users I knew in advance could view pricing but then blocked new users from registering.

You want to approve/deny registrations as they occur. Here are some plugins that may be a good fit: https://www.ads-software.com/extend/plugins/search.php?q=Register+Admin+Approval&sort=

@brian
Thanks for posting the related items cart filter.
Very much appreciated.

I’d like to hide all pricing as I’m using this cart as a ‘request for quote’ tool.
Would this addition to the functions file hide all pricing? Really unsure of what I wrote. Thanks.

/**
 * Hides all pricing
 */
function hide_all_wc_prices( $price, $product ) {
  return '';
}

add_filter( 'woocommerce_get_price_html'), 'hide_all_wc_prices',);

My hosting company BlueHost suggested adding a php.ini file to increase memory size instead of editing the wp-config.php file. I got step-by-step instructions through chat support.

Accomplished with a few well-written steps using the cPanel. They recommend a max memory of 128 MB.

Perhaps this is an alternative to consider as it is button pushing oriented vs code writing/editing. Not sure if it is limited to host providers with cPanel interfaces.

How do I change my memory settings? Is this adjustment on my computer or the server etc?

I’m getting the same thing. The thumbnail scroll bar runs but just hangs at the end without creating the thumbnail.