Low Quality

Hi @yeahoffline,

We’re sorry to hear you’ve been having problems with our Masteriyo plugin. We value your feedback and want to assure you that we are committed to resolving the issues you are experiencing.

The Course Builder issue could be caused by a conflict with another plugin on your site. Similarly, the slow performance of the Course Viewer could be due to execution and memory limit constraints on your site. Our plugin is built to be efficient and compatible, and it is regularly tested to ensure a smooth experience.

We thoroughly searched our support channels after receiving your review for any requests from your end, but we couldn’t find anything. Could you please tell us where you submitted your support request?

We’d also like to remind you of our free support forum, where all questions are answered. If you’ve posted your problem there, we promise to respond as soon as possible.

We’re unhappy to see a one-star review without the opportunity to address and correct your concerns. We are committed to providing excellent service and resolving any issues our users may encounter.

Please visit our website at https://masteriyo.com/ and contact us using the chat option in the bottom right corner. Our team is dedicated to providing you with the best possible assistance.

Regards!

We dont use any other plugins.

Also our server and memory is very fast and not the root of the problem.

Please answer our support tickets asap since we cant create courses right now….

• This reply was modified 1 year, 4 months ago by yeahoffline.

As per the WordPress Community guidelines, we are unable to provide support here. We couldn’t locate any topics you’ve posted on the Masteriyo Forum and haven’t received any support requests through our other channels.

To receive assistance, please visit our website at https://masteriyo.com/ and utilize the chat option available in the bottom right corner. Our dedicated team is committed to offering you the finest support possible.

now your “support” deleted half of our website

are you insane??

.

Hi @yeahoffline,

It seems you are a premium plugin user, and we talked on our live chat. We stick to strict guidelines when altering a user’s site. In this case, we added a new section to your feature course and conducted a test by recording that section. After the test, we promptly removed the test section from your feature course. In our previous message, we mentioned that we replicated the issue on our testing environment, meaning we conducted the test on our site.

It was solely to verify the issue and not to make any changes or modifications to other courses. Upon checking the feature course, we confirmed all the contents are intact. We recommend consulting with other instructors and administrators with course authorities to gather additional insights.

Again, we want to let you know this is not the place for conversation. This is against the WordPress community guidelines. We request you contact us back on the same ticket so we can discuss your issue further.

Regards!

not true. all the quiz questions are missing. luckily we have backups

plugin bugs still not solved. what is taking you so long?

Hi @yeahoffline,

We have fixed the sequential flow issue and released the update. We request you update the plugin to resolve the issue.

Regards!