• Resolved shelfsquad

    (@shelfsquad)


    Hi there,

    I’ve recently installed and connected the Facebook for Woocommerce plugin. I’ve managed to connect and sync all the products from my Woocommerce store to the Facebook Catalog and Shop.

    I’m however getting an error message about the Events for retargeting. The error messages say that the Pixel has low event source match rate for 5 events:
    -Views with Matched Content IDs
    -Adds to Cart with Matched Content IDs
    -Purchases with Matched Content IDs
    -Initiated Checkouts with Matched Content IDs
    -Searches with Matched Content IDs

    Could you please assist in helping me figure this out?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter shelfsquad

    (@shelfsquad)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://shelfsquad.com
    Site address (URL): https://shelfsquad.com
    WC Version: 4.8.0
    REST API Version: ? 4.8.0
    WC Blocks Version: ? 3.8.1
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.7.3
    Log Directory Writable: ?
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_ZA
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.13
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
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    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ? Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
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    WC Database Prefix: wp_
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    product: 318
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    woodmart_slide: 4
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (29) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.8
    Activity Log: by Activity Log Team – 2.6.0
    Contact Form 7: by Takayuki Miyoshi – 5.3.2
    Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.6.1
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    Header and Footer Scripts: by Digital Liberation – 2.2.1
    Jetpack by WordPress.com: by Automattic – 9.2.1
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    Mailchimp for WooCommerce: by Mailchimp – 2.5.0
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
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    WC Hide Shipping Methods: by Rynaldo Stoltz – 1.4
    Ultimate Gift Cards For WooCommerce: by MakeWebBetter – 2.0.9
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    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
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    Force SSL: –
    Currency: ZAR (R)
    Currency Position: left
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    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
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    simple (simple)
    variable (variable)
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    rated-3 (rated-3)
    rated-4 (rated-4)
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    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #5 - /shop/
    Basket: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: #16 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Woodmart
    Version: 5.3.6
    Author URL: https://themeforest.net/user/xtemos
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
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    WooCommerce Support: ?
    
    ### Templates ###
    
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    ### Action Scheduler ###
    
    Canceled: 3
    Oldest: 2020-12-15 14:34:38 +0200
    Newest: 2020-12-15 14:34:38 +0200
    
    Complete: 748
    Oldest: 2020-12-09 03:35:07 +0200
    Newest: 2021-01-07 23:08:17 +0200
    
    Failed: 261
    Oldest: –
    Newest: –
    
    In-progress: 1
    Oldest: –
    Newest: –
    
    Pending: 1
    Oldest: 2021-01-14 23:08:17 +0200
    Newest: 2021-01-14 23:08:17 +0200
    
    

    Thanks for that! This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Low quality event data sources’ is closed to new replies.